PRODUCT MANAGER
Who We Are
FLOWERBX is the disruptive online start-up that represents a new way to buy and send flowers. We are a direct-to-consumer flower delivery service that sources flowers directly from the growers and delivers them to our customers across the UK, Europe and the US.
FLOWERBX Founder and CEO, Whitney Bromberg Hawkings, started the company in 2015 after working for Tom Ford for almost 2 decades. FLOWERBX has since catered to the fashion cognoscenti and tastemakers across all territories, being dubbed recently by the New York Times as “Fashion’s Florist.”
In 2021, we closed an £8 million ($11m) Series A fundraising round, to invest in the growth of the UK business and US expansion.
As well as our unique D2C offering, we also pride ourselves on our bespoke B2B client services; supplying flowers for international luxury companies such as Dior, Louis Vuitton, Jimmy Choo, Vogue and Farfetch (to name a few), with FLOWERBX’s signature style at the essence of each creation.
This is a pivotal time to join FLOWERBX and make a tangible impact on our growth and expansion. We can only do this with the strongest team full of disruptive, smart, energetic and hard-working talent.
Our Company Culture
At FLOWERBX we believe in exceptional service which transcends all areas of our business. You will be joining a team who have a shared ambition and passion. We believe in transparency and collaboration which creates a unique environment where innovative and entrepreneurial thinking is celebrated. Being a start-up means we are all hands-on, regardless of level, and we work tirelessly towards a common goal, united in success. Get ready to roll up your sleeves!
You may have worked for a larger company but without the chance to really make a difference or impact growth. We are team-orientated and encourage curiosity and input from our employees. This environment requires flexibility, resilience and a work ethic that can respond fluidly to the needs of our customers.
You will receive an Apple Mac, a day-off for your birthday, a monthly flower subscription, discounted products and time off to support your favourite charity. You will be enrolled in the company pension match scheme and receive private healthcare.
Our offices and florists are located together so we can feel, breathe and live our product regardless of the function. We do however also offer flexible working, with employees currently spending >80% of their work week working from home. For the right candidate, we will offer fully remote working with occasional travel.
You will join a team of impressive industry leaders who are not just employees but also brand ambassadors who constantly endeavour to spread the word and vision of FLOWERBX.
The Role:
Reporting to the COO, this person will:
- Develop and own the digital product strategy, that enables FLOWERBX to deliver their 3-year growth vision
- Act as Product Owner for the eCommerce site
- Collaborate cross-functionally with marketing, design and operations
- Create and manage the product roadmap, prioritising the backlog based on company objectives and ROI
- Communicate the product roadmap with the business, ensuring stakeholders are informed of changes and delivery timelines
- Lead a team of developers who support the global websites and platforms / applications
- Manage fortnightly Sprints, setting clear and measurable objectives, and monitoring Sprint performance
- Lead development of new features from concept to launch, leveraging quantitative data to improve the online customer experience
- Define and analyse metrics that inform the success of products and new features
- Monitor product performance on an ongoing basis
Be a voice of the customer within the business
The Person:
- 7+ years’ product management experience, at a high-growth D2C start-up
- Solid understanding of web development, data architecture and UX design principles
- A balance between strong strategic thinking and very hands-on, process-driven approach
- An ability to take ownership, organise and prioritise work, and apply a meticulous attention to detail
- Data-driven decision-making mentality and sound commercial judgment, who uses analytical thinking to assess new products
- Proven success driving key metrics (e.g. acquisition, retention, AOV)
- Strong project manager who can create detailed execution plans for large-scale projects, and deliver them to plan regardless of any surprises or ambiguity
- Excellent stakeholder management skills, who can quickly build relationships with internal and external stakeholders
- Effective communicator with both technical and non-technical stakeholders
- Fluency in SQL, and familiarity with Magento preferred
We look forward to reviewing your application.