Full Time / Part Time: Full Time
Location: Boston MA, with 2 days / week in the office, otherwise remote and flexible
We believe every person with a skin issue should get the best possible care, every time.
About Our Company
Each year, 2.3 billion people seek help for skin issues worldwide, with two-thirds of these cases evaluated by non-specialists. Each doctor misdiagnoses 3-5 cases per day. We’re helping to solve this, to ensure every person with skin issues can get the right care at the right time. Founded in 2017, we began as a research endeavor at MIT and a Techstars company based in Boston.
About the role
We are looking for a dynamic Product Manager to own product areas within our platform, with full responsibility from strategy to execution. Ultimately, your work will directly impact the experience of physicians and the care patients receive.
This is a critical role in an early-stage company and an unique opportunity to build products that will rapidly scale. Your impact, experience, and professional growth over the next few years will be unmatched in a lean business where each division works together. You will be working directly with the leadership team to make a world class product.
You should apply if you are a leader who delivers value to the business by inspiring teams to build and market products that really work for their users. You sit in the center of strategy, design, engineering and operations to drive multiple levels of decisions, from what “north star” metric we should drive towards, to signing off on acceptance criteria on a new feature. You love being in the field to learn about needs – talking with users, customers, partners, and other stakeholders – and are able to quickly synthesize, develop hypotheses, and prioritize requirements for your products. You work closely with engineering in an agile scrum team to iterate on prototypes and products to rapidly drive to user value.
What you will do
Define and own the product vision, including strategy, Objectives and Key Results (OKRs), roadmaps, and requirements for product areas
Drive clarity and alignment across the team including other functions and leadership
Take a design-first approach to developing product requirements, including partnering with design/research, marketing, engineering, and other team members to understand and evangelize user needs.
Regularly conduct research in the field with users, customers, partners and other stakeholders, and synthesize findings to drive requirements
Structure, write, prioritize, and maintain epics, stories and acceptance criteria, closely partnering with engineering to achieve these goals
Work with analytics team to define, track and measure value
Manage customer success along with technical support to ensure each customer has a great experience, continually improving the process
Represent the company to external audiences including business development, sales, conferences, and investors
Iterate and improve the company’s agile development process as we scale
Proven strategic decision-making: you can prioritize and make tough calls in ambiguous situations
Results-driven; objective and metrics-oriented, relentless about the pursuit of excellence on behalf of our users
Exceptional problem-solving and analytical skills. Ability to synthesize large volumes of information and data; bring simplicity and structure to complexity, hypothesis-driven. “Strong opinions weakly held” approach to quickly develop perspectives (but change based on new data and perspectives). Enjoy the push-pull of passionate debate to get to decisions
Superb leadership, active listening, and communication skills (writing, speaking, presenting); humble, credible and influential with a wide variety of stakeholders including team, users, prospects/customers and partners
Comfortable speaking with physicians and other stakeholders in healthcare
Customer-obsessed, being empathetic and curious about what makes people tick
Eye for great design
Comfort with data and technology; ability to translate and explain value of technical concepts to the business and vice versa; credibility with data scientists and engineers
Self-directed and thrive working in a fast-paced startup environment
Great at managing email to quickly connect with important team members, customers, users, and other stakeholders
Experienced working in agile scrum
Passionate about improving the healthcare system and helping ensure every patient receives the best care possible.
At least 2+ years of experience in software product management
Experience in healthcare, care coordination, clinical workflow management, clinical programs, or value based care.
Deep consumer product and/or enterprise workflow experience
Track record of delivering with cross-functional agile scrum teams
Bachelor’s or Master’s degree in STEM, or equivalent professional experience
Bonus points if you have
Direct experience working with patients or providers
Experience with healthcare data
Degree in computer science or related
Flexible work hours (with remote work options)
Coworking space benefits — access to lectures/talks hosted by experts at MIT and the Techstars community
Learn the ins and outs of working at a growing, mission driven healthcare startup
Visa Sponsorship: We are unable to support visa sponsorship at this time
Equal Opportunity Employer Statement:
We are united by our commitment in getting every person the right care. We believe it takes a workforce that nurtures difference to get the job done. We champion inclusion. We encourage applicants of all ages, races, ethnicities, colors, national origins, genders, gender identities and gender presentations, sexual orientations, disabilities, veteran status, and other characteristics that make a person unique. We are proud to be an equal opportunity employer, and to be a part of a team that prioritizes diverse points of view.
We can’t wait to learn more about you and meet you!