Product Manager
At Patchwork we’re looking for a Product Manager to join our team.
Full-time · London
About Us
Patchwork is an award-winning digital healthcare solution that was built by doctors, for doctors. We are a public-private partnership with Chelsea & Westminster NHS Trust, are co-owned by The British Medical Journal and work with over a dozen UK NHS Trusts.
Patchwork is revolutionising flexible working in the NHS. We are helping NHS organisations save millions (and counting) by better managing their workforce, permanent and temporary. We help connect them to an increasing number of flexible temporary workers, remove reliance and spending on locum agencies, and improving the general experience of flexible working.
Ultimately, through our end-to-end workforce management offering, we are putting flexibility and humanity at the heart of staffing systems to create better outcomes for patients, workers, and managers.
Your Mission
As a Product Manager within our Consumer team, you will be the key driving force, moving Patchwork’s exciting, new products forward. You’ll collaborate with cross-functional peers and stakeholders to define problems via product discovery and shipping solutions. You’ll be a strong advocate for user research, and scoping—practicing, socialising, and facilitating product thinking throughout the entire organisation.
This role will specifically own our consumer-facing products. We have both a worker app and website where clinicians apply for shifts, submit timesheets, get paid & request leave to name a few.
You will get the opportunity to work with the Product, Engineering, Design, and Ops teams to drive the agile development of our key, new product line for 2021.
Key Responsibilities
Own your problem space, ensuring that we’re always solving the highest priority problems.
Create and set a standard of top calibre product management.
Be accountable for your product’s outcomes.
Embed yourself in a cross-functional team alongside design, engineering, and business stakeholders to help clarify problems and iteratively explore solutions.
Support the Head of Product to shape the product vision, strategy and roadmap for the product line.
Work collaboratively to define both long-term strategy and short-term tactics to improve Patchwork, both within your own team and across the product function.
Carry out usability testing and user experience research to falsify assumptions and validate solutions, working closely with Design and internal subject matter experts.
Drive a range of diverse continuous discovery efforts with customers and external partners.
Set team direction with a clear sense of purpose and outcome, whilst embracing ambiguity and creating a sense of urgency.
Ensure JIRA projects are well-managed and that tickets are optimised for clarity (through user stories, acceptance criteria, etc.)
Ideal Profile
You can define and articulate business or user problems in simple terms, and explore solutions that contain the right balance of simplicity, flexibility and impact.
You think about the problems you’re solving and the solutions you explore, working from first principles and trying to understand real user needs.
You are skilled in communicating your work, process, and product decisions to cross-functional stakeholders, and regularly seek feedback to improve your work.
You are results-driven and know how to use data to both define user problems and to understand if (or to what extent) your solutions address those problems.
You oversee and manage execution against the overall strategic direction for your Product area, ensuring that roadmap goals are met.
You have a consistent track record of product execution and delivery, shipping new features efficiently and with measurable success
You have Product Management experience with B2C products and understand marketplace dynamics.
You have experience with Mobile technologies.
You are happy to do whatever it takes to get the job done and have experience in a fast-growth scale-up/start-up.
You have strong opinions but are always open to cross-examining and adapting your perspective when encountering new perspectives and evidence.
You like to be challenged and to challenge.
Benefits
Support remote/flexible working environments
24 days annual leave with the option to carry up to 5 days over
Cycle and Tech loan scheme
EMI Shares Options
Discounted highstreet perks with CharlieHR
Salary advances with our financial wellbeing partner, Wagestream
Free therapy, counselling and other wellbeing services through our Employee Assistance Programme: Health Assured
Trained Mental Health First Aiders in the business
Weekly Lunch & Learn
Monthly Culture Club: Diversity talks, cooking workshops, book clubs
£250 per employee assigned to Learning & Development
Logistics
We receive a lot of applications and as a small team we are unable to give individual feedback on each application. If you have not heard from us within a week, unfortunately you have not been selected for an interview
Due to Covid we are offering flexible working and are always following government guidelines.
Patchwork provides equal employment opportunities (EEO) to all employees and applicants. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, colour, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognised protected basis prohibited by applicable law.