Senior Product Manager

Senior Product Manager

The Senior Product Manager will deliver a best-in-class TMS solution to the trucking carrier market by deeply connecting to customer pains and translating those to solutions that incrementally add value to Toro TMS and its customers.

Year 1 Outcomes

Establish a product strategy for the customer’s back office and accounting needs that drives end-to-end product usage among 8 paying charter customers by EOY 2021.

  • Meet with customers regularly, in person and remotely, to develop strong relationships and intricately understand their workflows and pain points
  • Prioritize pain points and articulate the value to both the customer and Toro TMS to the design and engineering teams
  • Partner with sales for continuous discovery of prospects outside of our active user base

Partner with engineering and design counterparts to deliver high value incrementally, on a weekly cadence.

  • Embrace and uphold an empowered, agile mindset with the team
  • Facilitate constant customer touchpoints and feedback
  • Establish and track OKRs and metrics at both macro and micro levels

Establish a product strategy to drive towards a market-ready product that 20 customers are willing to pay for by the end of Q2 2022. 

  • Lead the coordination and planning to operationalize the product and support needs to facilitate growth goals
  • Drive towards “one week onboarding”, to achieve active usage by the end of  a new customer’s first week

Align the 2022 product strategy with TBD sales growth goals, partnering with the Go To Market to overperform in customer acquisition.

  • Actively participate and support prospecting efforts
  • Continuously hone customer profiles to enable strict focus for both the product delivery and Go To Market
  • Conduct win/loss analyses on a regular cadence to inform product and GTM strategies

Retain 100% of new customers in the first year, building towards and maintaining customer NPS scores above 50.

  • Stay closely connected with customer base to quickly identify and resolve risk
  • In partnership with UX, develop mechanisms to capture and track NPS at a holistic and transactional level

Skills & Experience

  • 5+ years in product management with at least 2 years in a B2B SaaS environment
  • Preferred experience in building B2B back office/finance solutions.  Strong understanding of accounting fundamentals and best practices is a huge plus.
  • Advocate of Marty Cagan’s “Empowered Team” operating model
  • Heavy contributor to overall product strategy and roadmap planning and communication at various altitudes
  • Demonstrated expertise in agile product development, i.e. helping teams break down large and complex problems into a rapid experimentation and iteration


  • Strategic thinking/visioning. Able to see and communicate the big picture in an inspiring way. Determines opportunities and threats through comprehensive analysis of current and future trends.
  • Organization and planning. Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
  • Intelligence. Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information.
  • Analytical skills. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
  • Natural leader.  Ability to form strong partnerships with other leaders, who are inspired by your vision and the work of your team.
  • Proactivity. Acts without being told what to do. Brings new ideas to the company.
  • Persistence. Demonstrates tenacity and willingness to go the distance to get something done.
  • Flexibility/adaptability. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
  • Listening skills. Lets others speak and seeks to understand their viewpoints.
  • Persuasion. Able to convince others to pursue a course of action.

Tagged as: Remote