Business Analyst – Customer Products

About Us


Across the FT Group, our people are united by a mission to deliver world-class information, news and services to our global audiences. We’re a digital-first organisation made up of journalists, technologists, product managers, event planners, strategists, commercial and finance experts, marketing and communications specialists – and much more. Our strength is in our employees.


Our commitment to diversity and inclusion in the workplace

At the FT, we aim for employees across all regions to have a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. We’ll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.


The Role / Position Overview


Business Analysts at the Financial Times (FT) are central to the change programmes that support our continued growth as one of the world’s leading business news and information organisations.


We are looking for 2 permanent Business Analysts to join our Customer Products team, supporting the product strategy for Customer Products is accountable for building and optimising customer facing features and products, with a focus on creating the best possible customer experience. The Business Analysts within this programme work closely with Product and Engineering teams as well as business stakeholders, to deliver on the product strategy to acquire new subscribers and retain existing ones.


As a Business Analyst at the FT, you will relish the challenge to develop new products and features that our customers will value. Your skills in analysis and communication will help engineers build the best solutions, and your  ability to coordinate dependencies with other teams and eye for detail will be crucial to the  success of the projects.


Are you a BA who enjoys flexing your approach to analysis depending on the stakeholders and business needs? We’re empowered to work in the best way for the project and ultimately deliver value for our colleagues, customers and the organisation as a whole.


Business Analysts at the FT typically have at least 3 years’ experience, but if not you no doubt have a wealth of expertise in a number of areas below.


This role could be for you if:


Your stakeholders love you. You build effective working relationships and mediate in meetings and discussions to accommodate different personalities.
You’re able to rapidly understand new concepts and business areas, as well as the fundamentals of underpinning technologies.
You can communicate complexity and distill detail into clearly understandable concepts, no matter the audience.
You flourish when balancing appropriate levels of detail and shifting priorities whilst keeping an eye on outcomes, strategy and scope.
You’re an effective devil’s advocate, constructively and impartially questioning the status quo.

You have:
The ability to translate business wants into needs, outputs and ultimately business value within a technology-led environment.
A wide variety of analysis and problem solving techniques to call upon.
Experience of conducting analysis in an Agile environment. You might have a background in Lean, Scrum, Kanban, UX, Anarchy, or a mix of all of the above.
Experience of working with Product Owners and stakeholders from senior- level management to end-users.
A knack for understanding, documenting and assessing business and system processes.

You might also have:
Experience working on customer facing products that need carefully thought out user journeys.
Experience coordinating requirements that have dependencies on other teams
Experience in using data and metrics to assess the value of requirements or change requests.
What’s in it for you? Our Benefits


Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, enhanced maternity & paternity packages, subsidised gym memberships and Giving Back opportunities. Full details of our benefits can be found here.


Further Information


The FT are committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.