Since its founding in 2004, Rapha has continually made an outsized impact in road cycling and digital commerce – with over 20 million visitors per year browsing, shopping, or consuming our renowned cycling content. Rapha has huge ambitions in the digital space, and as a Digital Product Manager you’ll be intimately involved in bringing our digital roadmap to fruition.
The ideal candidate for the role will have spent approximately 3 years working in Product Management or Product Ownership for an outdoor, luxury or otherwise inspired brand. You’ll have consumer-facing eCommerce experience, and ideally already be an active road cyclist. A track record of driving conversion while stoking brand passion and loyalty is critical.
THE ROLE
- Help to define and communicate the digital product vision with the Head of Digital Product & Director of eCommerce
- Execute this vision in all areas of responsibility
- Work with engineers to break down requirements into deliverable areas of work, writing succinct user stories and acceptance criteria
- Fully participate in retrospectives, backlog governance, and stakeholder meetings
- Share digital insights throughout the business
- Provide concise business context to the development team, allowing them to explore creative solutions while ensuring delivery in line with scope and the business calendar
- Partner with our digital design team to ensure every part of our digital experience is in keeping with our brand guidelines
- Assist with production troubleshooting and problem resolution as needed, serving as the point of contact for your area to the wider business
- Lead sign-off on user stories and epics that you own – both in terms of quality assurance and business acceptance
THE CANDIDATE
The ideal candidate will have the following skills and qualities:
- A digital and retail native with extensive knowledge and demonstrable experience of omni-channel retail
- An eye for detail at every stage of product delivery
- Product ownership experience and a proven track record of delivering successful products
- Working experience and knowledge of Retail, eCommerce and Mobile
- First class communication skills, managing and influencing internal and external stakeholders at all levels
- Eagerness to validate decisions by speaking directly with customers, perhaps using lean methodologies to validate early and often
- Experience in preparing succinct user stories
- Able to ruthlessly prioritise the product backlog
- Understanding of interaction design and usability
- Desire and ability to collaborate with a varied range of business departments
- Understanding of online development and new technologies
- Strong technical knowledge is desirable
- Ability to understand customer data and communicate it in a concise and relevant way to various stakeholders
- Knowledge of Agile methodologies desirable