Senior Product Designer

About LloydsDirect

NHS prescriptions are complicated. And we want to change that. Driven by an innovative spirit and strong moral compass, we’re on a mission to make NHS prescriptions simple for everyone.

Since 2015 we’ve grown from a plucky start-up to a team of over 200 people – and become the fastest growing pharmacy in the UK. Today, over half a million people use our apps to manage their NHS prescriptions, and our patients rate us as ‘Excellent’ on Trustpilot.

But there’s so much more to do. Because while 1 in 2 adults in the UK has a repeat prescription, only 3.2% of them use an online pharmacy. And we need bright minds to help us change how people manage their medicine for good.

True to our start-up roots, LloydsDirect has a supportive, entrepreneurial culture. We move fast, challenge the status quo, and always try to do the right thing. Sound good? Then we’d love to hear from you.

What you’ll do as Senior Product Designer
You’ll lead and champion design in one of our three product streams, shaping our patient experience and services. Day to day, you’ll work closely with a talented team of engineers, researchers, content designers and product managers.
You’ll advocate for our patients and put them at the heart of what you design. You’ll make our products simple, accessible and informative – and add a splash of delight where it’s relevant. Your aim will be to reassure our patients that they’re in good hands when it comes to their health.
Other responsibilities include: defining, developing and prioritising sprint work; writing tickets in sprint planning; keeping tabs on the success of each project and to ensure it meets our business and Product OKRs.

Learn more about us on our design team page here

This role is for you if:
You’re a self starter who actively gets to the crux of a problem. You use your initiative and aren’t afraid of getting the right people involved to help solve a problem.
You understand how to use data and research to both inform and measure your work.
You’re a stickler for design consistency. You love design systems and making things easy to use for others.
You’re intrigued with the stuff that goes on behind the scenes, like how code can affect your decisions.
You champion inclusive design and accessibility.
You give and receive honest, constructive feedback.
You communicate design concepts effectively to all audiences.

This role may not be for you if:
You want to join a large design team with a mature design system and rigorous processes in place.
You’re not interested in the technology we use and how our products work under the hood.
You only want to work on and design perfectly scoped out projects or problems.
You want to start managing junior designers in the very near future
5+ years of experience designing consumer-focused products with a portfolio of case studies demonstrating your design process
A good understanding of Figma (or similar tools).
A firm grasp of iOS, Android and web patterns and best approaches.
Experience working with and implementing design systems, and applying brand design to your product work.
Experience using quantitative and qualitative data to guide your thinking and outcomes.

Our interview process
We know that applying for a new job takes effort, and we appreciate every application we receive. However, as we receive a large number of CVs and portfolios, we’re unable to respond to all applicants.

If you are invited to interview, here’s what you can expect.

First stage

Hello and introductions – 45 minutes – video call

Once we’ve reviewed your portfolio, we’ll get in touch to arrange a chat with one of our internal recruiters. They’ll find out a bit more about you, and tell you a little about LloydsDirect.

Second stage

Design chat – 30 minutes – video call
If all goes well, we’ll schedule a call with our Head of Design and one of our Product Designers. At this stage we’ll talk about design at LloydsDirect, ask you about your approach to design, and find out what your passions are as a Product Designer.

Case study review – 1 hour – video call

You’ll probably be happy to hear that we don’t set design tasks here. Instead, we’ll ask you to choose two or three case studies from your portfolio to talk us through. This will be with our Head of Design, a Product Designer and someone else from the wider product team.

Third stage

Ways of working – 45 minutes – video call
The final stage of the interview process is a ways of working meeting with members of the wider team such as Engineers, Data Analysts, Researchers or Content Designers. It will also be a good opportunity for you to ask questions and find out about our product teams.

LloydsDirect is a fantastic place to work with a mission that really makes a difference. Along with a competitive salary, our people benefit from:

25 days of annual leave
£500 budget for home office equipment
£350 per year physical wellbeing allowance to spend on gym membership, dance classes, etc.
£500 per year learning and development allowance
enhanced maternity pay (13 weeks) and paternity pay (6 weeks)
cycle to work scheme
private dental insurance
life assurance
travel loan
regular yoga classes
Headspace app
dog-friendly office (Shoreditch only)
summer and Christmas parties
regular online and in-person socials.

Our pledge as an employer
We are dedicated to creating opportunities and reducing barriers for everyone. We are committed to removing any form of discrimination or bias from our recruitment and selection process, performance management and pay, and that promotion and retention is fairly granted across all our operations. We are committed to creating a feeling of belonging for everyone at LloydsDirect.

Tagged as: Flexible hours, Remote