Product Manager, Reputation

Full-Time Anywhere

About Traject


Traject is an innovative, fast-growing collective of marketing technology software companies designed to help marketers, agencies, and brands manage and grow their businesses. Our mission is to democratize marketing so all companies can tell their stories, get discovered, and find new customers online.


Since our inception in early 2018, we have made 11 acquisitions across social media, review management, SEO, and dashboarding software. Our strategy is to buy deep-functionality, best-in-class software tools and collaborate across brands to bring the most value to our customers. In the complex and crowded martech environment, Traject stands out as the brand that digital agencies and marketers can trust.


Our company works as one organization with individuals and teams focused on each of the brands. This structure of shared resources, talent, and expertise allows us to accelerate growth across our organization. We are building an “ecosystem” to become greater than the sum of our parts. Traject operates through 8 brands (Grade.Us, GatherUp, Sendible, PLANOLY, Traject Data, AuthorityLabs, Cyfe, and Loomly). We have over 170 employees and are headquartered in Seattle, Washington, with offices in Austin, Texas, and London, UK. We are backed by Alpine Investors, a People-First private equity firm.


Job Description


As the Product Manager, you will be focused on the Reputation Management area of our business (we call it the “Reviews Pod”). You will be responsible for owning the entire product lifecycle in partnership with development, design, and key stakeholders.


This role is an essential part of our team and will have significant leadership responsibilities. You will need to combine deep knowledge of the product, customer needs, and industry to inform your vision and ensure that what gets built is both valuable and viable.


You will manage the product and also help create the Reviews Pod strategy in partnership with key stakeholders. You will be the main product manager for and will work closely with our team of 8 engineers. You will report to Traject’s Head of Product. The ideal candidate is highly collaborative, extremely detail-oriented, has great communication skills, cares deeply about customer experience, and is eager to embrace the challenge and opportunity that exists during this period of growth at and Traject.


Key responsibilities:


Own the product roadmap

Own the cross-functional coordination of our product strategy and development across engineering, Design, Customer Success, Marketing, and Leadership.
Manage the product roadmap and drive ideation, prioritization, design, testing, development process for the launch of new features.
Understand resource and time limitations, break projects into achievable milestones and clearly articulate tradeoffs and get buy-in from cross-functional teams.
Set clear goals and track results to determine the success of feature releases within’s Cl/CD approach.
Market & customer research

Research industry, customer, and competitor trends to inform future development.
Collect user insights and clearly understand their wants and needs to steer product decisions.
Connect with customers regularly to understand their pain points and goals and create a strong customer feedback loop.
Team collaboration & strong leadership

Work cross-functionally to build an amazing product.
Communicate product vision, requirements, and constraints for product initiatives and releases to senior management and various stakeholders.
Ecosystem input

Collaborate across departments and brands, representing product and’s vision in meetings and projects.
Work particularly closely with the GatherUp product manager to fulfill the Reviews Pod goals


Desired Skill and Experience

At least 3 years of product management experience
Proven results, ideally in a high-growth SaaS environment
Established successful product development processes
Deep understanding of and experience with agile development practices
Strong customer interviewing, customer development, and need-finding experience
Product ownership and vision experience, not just feature execution
Experience managing competing priorities and multiple stakeholders
Understanding of digital marketing industry is a plus


Personal Characteristics

Strong alignment with Traject’s values: One Team, Above and Beyond, Hustle, Challenger, Growth Mindset, and Inclusive
Emotional Intelligence and Leadership: Be a leader and collaborator that people respect and are excited to follow and learn from
Strong collaborator and consensus builder with a low ego
Analytical: Finds meaning and action in numbers, and is a data-driven decision-maker
Resourceful: Figures out how to achieve results creatively with finite resources
Excellent communicator. Written and oral
Stellar time management and organizational skills
Detail-oriented: think strategically, but willing to get into the weeds
Flexible: willing to recognize when something needs to change and the original plan isn’t working
Impeccable integrity and ethical standards. Self-aware, accepting, honest, open, and respectful of others


Other Information

Location: Flexible
Compensation: Competitive
Other Benefits: 401k matching, medical, dental and vision healthcare coverage, FSA, competitive PTO, sick days, and holidays

Tagged as: Remote