As a Product Manager, you will be part of our in-house product function to lead multidisciplinary teams that care deeply about improving outcomes for our residents and staff. You’ll be empowered to set service and product vision, and own the roadmap across the product lifecycle.
Location: We’re based in the heart of Woolwich, which is a great place to both live and work. Woolwich benefits from excellent transport links; buses, tubes, trains (just 21 minutes from central London and 10 minutes from The O2) and ferries, and soon to be Crossrail expansion. During the current COVID-19 response you will be working mainly at home; when the pandemic has abated, you’ll have a mixture of home and office-based working.
Who are we looking for?
Our new Digital and Customer Service team is expanding and we are on the lookout for an impact-driven, kind and curious person who has already started their career in product management and project leadership. You will be one of five other Product Managers.
It’s an exciting time to join our team, as we’ve recently published our first ever digital strategy and want you to be a part of making our strategy a reality. You will help us on our mission to make the Royal Borough of Greenwich a truly digital council and borough over the next four years and beyond.
As a Product Manager, you’ll be welcomed into a thriving, exciting in-house product team, alongside other user researchers, service designers, content designers, product designers and business analysts.
It’s essential you’re open-minded, great at working in a team, have experience of product management, or worked in an adjacent discipline (such as service design, user research, interaction design or business analysis) where you contributed heavily to a product or service’s direction and strategy.
Most importantly, you’ll want to bring your experience to our amazing mission and are up for the challenge of making public service and government better. We are a new team, so there’s plenty of scope for having your say!
What your role will involve:
You’ll be part of our brand-new in-house product function as part of the Digital and Customer service team. You’ll report to the Lead/ Senior Product Manager.
As a Product Manager, you’ll lead multidisciplinary teams to deliver early value and take new resident and staff services from discovery to live, as well as iterating existing ones.
You’ll be working in close partnership with our existing teams in the council, who want to improve their services. You’ll be a great active listener, understanding their problems and balancing between user need, business need and technical constraints, to build products and services the whole council can be proud of.
You’ll be the voice of the user – whether it’s residents or staff – inside your team and with the stakeholders you work with, using data and research to guide your decisions and making sure everything you build meets user needs. You’ll lead all stages of the product lifecycle, from first vision and strategy to road mapping and then into delivery. We are looking for people who are curious about technology, but who don’t see building something ‘shiny and new’ as an end in itself. Rather, you will care deeply about the problems that face our residents and staff, and leverage technology and product design to improve outcomes for them.
You’ll join one of our skilled, multidisciplinary product teams. The teams are empowered, with the autonomy to take decisions at as close a level to our users as possible. We’re looking for people who care not only about iterating and improving our services; you should also be passionate about experimentation and continuous improvement to your team’s working practices, and those of the wider directorate.
Why join Royal Greenwich:
Royal Greenwich is proud to be a borough synonymous with first class modern services. A world class heritage site, our communities are vibrant and diverse, and we pride ourselves on being a well-managed, well-run authority.
We are going through a digital transition and are on the hunt to recruit like-minded team members to be a part of the challenge. We pride ourselves on our values, so you’ll be in an environment that promotes knowledge and skill sharing, so you’ll be working closely with other areas of the business.
Our vision is for a happier, healthier and more joined-up borough using modern technology and data. This was already an urgent need, but the COVID-19 pandemic has accelerated both the urgency and the will to change.
Our Royal Greenwich values underpin the work we do:
- Improving residents lives and opportunities
- Demonstrating respect and fairness
- Taking ownership
- Doing things better
- Working together across the Council.
We offer great benefits:
In return for your hard work, we offer a range of benefits:
- Annual Season Ticket Loan
- Childcare Voucher Scheme
- Learning and development opportunities to maximise your potential, including excellent apprenticeship opportunities at all levels
- Reduced rate Gym Membership
- Eyecare Vouchers
- Cycle to Work scheme
- Long Service Awards
- Generous Annual Leave entitlement and
- Excellent Pension Scheme
- Greenwich Card which entitles you to discounts at local businesses
- Employee Assistance Scheme including external counselling service
- A range of flexible working arrangements
- Staff networks
Salary range: £43860 – £51146
Closing date: 28th November