We are looking for a customer-focused, data-driven Product Manager to join our Product team. We want to find someone who loves the world of business and start-ups; who can put themselves in the shoes of an entrepreneur working tirelessly to realise their company’s mission, excited about enabling retail investors to be part of that journey. You will need an unshakeable customer focus and a results-driven approach to product development. This role can be based out of our London, Cardiff or Manchester offices (minimum 2 days per week).
Who we are:
As a leading European retail investment marketplace, Crowdcube raises finance for Europe’s hottest high-growth businesses by allowing investors to back businesses they believe in. Having amassed an investor community of over 1 million people, which has funded over 1,000 businesses, Crowdcube was named the most active investor in private equity in 2020.
Crowdcube was inspired by an unshakable belief in entrepreneurs that dream big, push at the edges and want to make a difference. Our mission is to democratise investment, helping to fuel the next generation of businesses that want to leave a mark on the world.
Since founding in 2011, we’ve successfully funded over 1,000 campaigns with brands from across the globe, such as Monzo, Grind, Cowboy, Mintos and what3words.
What you will be doing:
As a Senior Product Manager at Crowdcube, reporting to our VP of Product, you will own the delivery of value to the businesses and investors across our product suite. You will go to great lengths to understand the processes and goals of internal stakeholders to create solutions that work for them and our customers. You will become an expert in our customers, our strategic goals and our mission. You will become an expert in our customers, our strategic goals and our mission.
Day to day you will:
Build great relationships with internal teams and our customers, and do everything you can to understand their needs and problems.
Use Scrum/Kanban framework to drive a cross-functional team to address these needs and test possible solutions.
Be driven by measurable impact on the customer experience and the business.
Use in-depth data analysis to drive product development.
Talk to our customers regularly and carry out usability testing
Use insight from research to drive the prioritisation of work and development of the roadmap.
Identify the problem to be solved, without becoming wedded to a solution.
Encourage and foster input from all levels and disciplines in the team.
Manage expectations of stakeholders while ensuring they feel listened to and understood.
Clearly communicate the goals, progress and achievements of the team widely to the rest of the company.
Ideally you will have:
Have substantial experience managing complex products in a technology-driven, customer-focused company.
Have proven experience in driving process improvements to create a happy and productive team
Have experience of working in a Start-Up.
Have an understanding of web and mobile development technologies, methods, and processes, and enjoy building demos, prototypes, and proofs of concept.
Be comfortable performing data analysis using SQL, Excel, and/or Google Spreadsheets or analytics tools.
Have experience in user research and usability testing (or strong desire to gain this experience)
Have excellent written English and verbal communication skills.
Have a strong sense of good product design and user experience
Be willing to try your hand at any tasks needed to ensure the success of your product.
Demonstrate integrity, trustworthiness, and strong personal values.
Have strong analytical and problem-solving skills.
Have a bias to action, preferring an imperfect decision that enables learning over no decision at all.
Consistently put the customer at the centre of your work
Are a curious person with a desire to learn and work outside your comfort zone.
Are an excellent listener and understand the importance of diverse points of view and experiences.
Are a strong communicator with a natural flair for influencing others.
Are humble and happy to admit when you are wrong.
What we are offering:
We like to nurture talent and ensure members of our team develop and hone their skills through training, attending conferences and subscriptions to online courses. We’re passionate and hard-working, and we take care of our team:
Participation in the employee share option plan (subject to the prevailing company policy at the time)
25 days holiday + bank holidays + holiday for tenure
Pension Scheme at 4% matched (UK Residents Only)
Private Medical Scheme with AXA including dental and optical cash plans
Access to Plumm, a mental health platform
Life Assurance Scheme (4 x salary)
Access to Sunlight – a learning & development platform with a £1000 training and wellness budget per year
Cycle to Work Scheme
Weekly demos to show what we’re working on, monthly team meetings
Company perks such as fruit, snacks, fitness classes and weekly office beers
Company outings and activities (previous fun included a trip to a gin distillery, karaoke, charity football match, Square Mile Relay, bowling and a day at River Cottage)
Our interview process typically consists of an initial phone screen, an interview with the hiring manager and a task, followed by a final interview with other members of the team. There aren’t any trick questions and the task will typically be based on a real scenario the team have worked on.
Our policy is to employ the best-qualified people and provide equal opportunity for employee advancement, including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
We are a flexible workplace. Cuber Choice enables Cubers and future Cubers to do their best work, in whatever way is best for them and the business. We commit to treating all employees equally, whether they are home or office-based. We do not reward presenteeism but focus on impact. Employees may choose a different work schedule to meet personal or family needs. This includes early finishes, late starts, selecting your own working hours, and you may also choose to split your time between home and office.