UX Designer

A BIT ABOUT ARCADIA

With over 1,100 stores, over 24,000 staff and an estimated £2.7 billion turnover, there’s no doubting the fact that Arcadia Group is an established powerhouse on the UK high street. There are seven brands – Burton, Dorothy Perkins, Evans, Miss Selfridge, Topshop, Topman, Wallis and out of town shopping concept, Outfit. In fact, the Group’s UK success has been so great that it has propelled our business internationally across the globe – there are now over 600 stores in over 40 different countries spanning Europe, the Far and Middle East, South East Asia and the US to name but a few countries.

OUR CULTURE

Never ones to stand still, Arcadia Shared Service employees enjoy a fast pace and are always looking forward to exciting opportunities to support our Brands. No two days are ever the same, being heavily influenced by the fluctuating nature of the retail industry means we are always on our toes but we are driven by our passion to support and enable business growth. Keeping up to date with the industry and staying commercially astute runs throughout our departments in order to deliver results and always challenge the status quo. To achieve our aims we look for people with energy, focus and tenacity, in order to develop the best for our business and the teams around us. You’ll find every Arcadia brand shares the same values. We all start with letting people be themselves. We are informal while professional, and we are all about mixing fun with commercial nous. Throughout your career with us we will help you develop, and give you the chance to influence our future. It’s not only our products but our people who drive our success. Our people are at the heart of everything we do!

THE ROLE

Digital is an especially fast-paced and rapidly growing element of the Arcadia business. Customers in more than 110 countries are served by a diverse array of websites and apps in a number of languages and currencies, all of which are managed from Head Office in London. Digital business specialists in Arcadia work within dedicated brand teams as well as a central Group function. The in-brand teams focus on trading the current digital channels and on the representation of their brand online. The Group Digital function focuses on defining and delivering the channels of the future. The UX Designer in our group digital team will work within our multi-channel digital team and will be responsible for defining, delivering and developing a responsive customer experience across our digital products. You will work with key commercial brand stakeholders and our newly established agile software engineering teams. The role reports into the Lead Product Owner and you will be measured on commercial impact.

DAY TO DAY

• Help to set, review, challenge and communicate the UX design system direction
• Champion a user centered design methodology based on data and insights
• Use research and user testing to determine which features to build into the digital experience
• Design product features that generate real commercial value
• Simplify complex UX and IA problems
• Develop and maintain site maps, user flow diagrams, wireframes, component libraries, style guides, UX specifications, interaction models and prototypes
• Define and communicate any UX output to other stakeholders involved with the digital products
• Work with visual designers from the Arcadia brands to incorporate a visual or brand identity into the finished product
• Build and maintain strong relationships across the Arcadia brands, UX, development, analytics and other key teams
• Constantly develop our process and be accountable for the final output
• Keep abreast of new technology, design trends and emerging UX patterns
• Attend weekly agile ceremonies and be truly embedded in the agile squads

MUST HAVES

• Good understanding of digital ecommerce, UX best practices and digital technologies
• An understanding of working in a ‘Group’ culture – we are a matrix environment operating across different brands
• An excellent portfolio of UX solutions covering different platforms and services.
• A genuine passion for: UX research / testing, Information architecture, Usability, Interaction design and prototyping
• Strong attention to detail and appreciation of clean user-centered design
• Experienced in designing for multiple platforms (Desktop, Mobile & Tablet web / apps)
• Experience designing the UX for responsive and adaptive web products
• Robust knowledge of agile disciplines and the role of a UI designer in this process
• Proven ability to lead workshops and kick off sessions
• Comfortable presenting to stakeholders
• High level of competency with relevant creative tools (Sketch) and prototyping tools (e.g. Pixate, Invision App, Marvel, flinto etc)
• Highly creative with the ability to think outside the box
• Diplomatic and collaborative with a calm temperament, able to work within cross disciplinary teams
• Self motivated, enthusiastic and inspirational
• A digital design degree or equivalent qualification