User Researcher

Why join Willa?

Do you want to have a massive impact on the lives of millions? Do you think freelancers deserve a functional work-life balance? Yes? Then don’t stop reading.

This is an opportunity to step into, and shape, an inspiring role. And the career outlook is great—as in, we’re growing-really-really-fast great. A few reasons for this are: our company structure is flat, we value transparency, and consider each member of the team an integral part of our overall success. It’s very a three-musketeers approach (one for all, and all for one vibe).

We love The Office, but we don’t love the office, which is why Willa is a remote company. Most of us work from home, some work from co-working spaces.



East Coast time zone


The role 🧑‍🚀

As a User Researcher, you will be responsible for scoping and executing research projects and providing insights.

You will evaluate problems to understand the size, severity, and relevance. You will hunt for that sweet spot where they overlap. Where product magic can happen.

You will work across different teams. Your main allies are our CPO, product managers, and UX team.

We are building our user research team starting now. This is an opportunity to shape this area at Willa. You will influence our products, and be part of shaping the future of work. It will be messy, wild, and important. Just the way you like it.


What you’ll do 🧑‍💻

Gather insights into our users’ issues
Conduct interviews, run surveys gather market insights, gather more insights from our community and from our helpdesk
Interpret the findings, deliver actionable results, figure out the best way to impact product strategy and product direction
Support ongoing initiatives and come up with your own


Who are you? 🙋

Experience with digital products that have a large and devoted user base
4+ years of experience in a user researcher role
A knack for turning data into actionable insights.
Experience building a user researcher team and user researcher policy from scratch
You are an experienced self-starter that takes lead on the day-to-day operations in the user research at Willa
A history of conveying your own aha moments to others, and inspiring product changes
Accountability and initiative—you take ownership of your tasks, you don’t wait for instructions (you write your own fate, and structure your process)
Excellent problem-solving skills, meaning you’re a user whisperer, and can hear the real problem hidden in what’s said (or left unsaid)
Native or fluent in English
Knowledge of agile methodologies
Ability and flexibility to work across EST and EU time zones


Nice to have 🌟

An interest in financial wellness, fintech, or helping freelancers lead a decent life
Enjoys being part of a fast-growing, ever-changing scale-up company



If you like this role but do not meet 100% of the qualifications, we still encourage you to apply. We are an equal opportunity employer and a supportive place to work 😊.

The Willa Values

At Willa we work hard to foster an environment where we can collaborate—we value different backgrounds, experiences, perspectives, and the abilities of every individual. We hire individuals who can add value and contribute to Willa’s success 🤩.

Willa is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

In reality, that means;

Be yourself. 🤩 We like games, but we don’t play games. We want you because of your skills, your traits, and your quirks. Here, we try, we fail, we conquer, and we admit to our mistakes.

Be empathic. ❤️ We treat ourselves and our community with respect and an open heart. We treat all people equally, and we are respectful.

Be reliable. 🤝 We take responsibility for our actions and hold others accountable for theirs. We are not afraid of taking risks, and we speak our minds.

Please, add chili flakes. 🌶 Changing the world requires something different. Different ways of thinking. Different ways of behaving. A different team.

Tagged as: Remote