The opportunity
As our first dedicated user research hire you’ll have the opportunity to grow the impact and practice of research at a fast-growing scale-up in the space of data and analytics.
What you’ll be doing
You’ll work in the Product team and with the wider business to identify and run research projects, influence decisions with your findings, and empower others to run their own research. As our first dedicated research hire you’ll have the support and remit to grow our practice and processes.
What you’ll need
4+ years of experience running research for digital products
Experience using generative and evaluative research methods to inform and influence decisions both in product strategy and product development
Curiosity, good initiative, collaborative in approach, a desire for personal development, and comfortable working with ambiguity are some of the key working skills that are required
Ideally an understanding of the data space
And in more detail…
The opportunity
Eight years ago Snowplow was born out of open-source engineering. It has since evolved into a Product company and 18 months ago we recruited our Head of Design and Research to focus on our product and service delivery. We’re now looking for someone to take ownership of product & user research at Snowplow. This role will deliver insights that help teams around Snowplow make better, more informed decisions around business, product and service delivery. You will have the opportunity and backing to define and grow the research function at Snowplow and can play a pivotal role in the company’s development and growth.
What you’ll be doing
Working with your peers in Product to deliver insights that help Designers and Product Managers understand our audience and make more informed decisions.
Working with stakeholders in the wider business to deliver insights that help inform business decisions.
Identifying opportunities for research initiatives that will deliver value to the organization – turning opinions and debates into learning opportunities.
Empowering others in the business to run better research and contribute to our learning as an organization.
Taking ownership of research processes at Snowplow such as user recruitment, research planning and our research repository.
Conduct research using the right mix of qualitative and quantitative methods.
Communicate findings in a compelling way by creating narratives, using storytelling techniques and delivering actionable insights for stakeholders.
Participate in co-creation sessions with the Product team.
Develop subject matter expertise within the Data industry.