- Deeply understand the needs of current and target customers through quantitative and qualitative customer research. Passionately represent the voice of the customer to internal teams.
- Collaborate with the Engineering, User Experience, QA, and Document Operations teams to create exceptional solutions to customer problems.
- Proactively conceive, define, and drive the creation of new features based on customer need, market trends, and competitive advantage.
- Prioritise product enhancements and backlog issues using data-driven analysis and sound judgment.
- Create use cases and user stories that clearly articulate desired product functionality.
- Develop a deep understanding of the marketplace and competitive environment.
- Plan and manage projects and keep stakeholders informed of developments, issues and risks.
