Sr Product Manager, Retention & Loyalty

Full-Time Anywhere

Lovepop is on a mission to create one billion magical moments and be the best place in the world for hungry, creative problem-solvers. We were first introduced to America on Shark Tank in December 2015 and we have been on a rocket ship ride ever since. We are hiring a Sr. Product Manager to drive the development of new digital features that will increase customer engagement, happiness, and purchasing. You will have the opportunity to bring key insights from behavior, data and qualitative research to inform and drive how we engage with our customers by constantly bringing value to the relationships they care about most.

What you’ll do here:

  • Empathize with our customers by putting their magical moments above all else, ensuring that Lovepop always comes to mind for their most important occasions.
  • Inspire the team to build better magical moments for our customers.
  • Lead all digital site efforts to support the goal of customer retention, including building a best in class My Account experience to encourage sign-in and repeat engagement and website functionality that helps customers become more likely to come back and purchase again and again.
  • Own the formation and launch of our new Loyalty program on, partnering with Marketing to define the program and customer experience.
  • Lead efforts with marketing, engineering, and UX to design, build, deliver, and drive adoption of the program over time.
  • Direct product management inputs into our internal engineering and UX priorities including planning, organizing, scoping, and driving quality and efficient output.
  • Build, test, analyze, and iterate with the team in order to move KPIs.
  • Build and maintain a detailed 15 month roadmap of the retention-focused site experience, in consultation with company & Product leadership.
  • Assist with opportunity exploration & roadmap development of other lanes/goal-areas as needed.
  • Work closely with the other parts of the product development team to ensure a flawless, holistic customer journey
  • Understand the landscape of the greeting card and gifting market to find opportunities for differentiation while understanding best practices to fully leverage available second mover advantages.

What you’ll bring to the table:

  • Empathy for customers and co-workers.
  • Ability to marshal resources (people, funding, material, support) to get things done; can bring people together toward a goal but also be respectful and warm as you do it.
  • Bias toward action and test & learn.
  • Maniacal attention to detail and quality.
  • Effective communication in a variety of settings.
  • Ability to work both hands on and strategically with a willingness to roll up your sleeves and dig into problems, big and small.

You’ll be great if you have:

  • 5+ years in e-commerce Product Management experience in a company with a B-C sales model.
  • Experience PMing in areas with retention-focused goals.
  • Entrepreneurial and detailed mindset, with a bias for customer focused innovation, leveraging data wherever possible.
  • Experience and a solid understanding of Agile product development.
  • Understanding of how user funnels work, what KPIs matter and how to impact them.
  • Experience leading projects that require a high degree of cross-functional coordination to see full success.

Lovepop is headquartered in Boston, MA, however, is embracing work remotely across the US.

Tagged as: Remote