Wiley is seeking a UX Design Lead to define and shape author-facing products for almost half of the scholarly publishing market. Work you do will help many organizations transform to open access publishing and help scientists and researchers share their findings with their communities faster. This role is aligned with a well-funded, long-term program and would regularly interface with in-house user researchers, product managers, UI designers and developers.
Lots of opportunities to work with different services and different technical challenges (machine learning, ecommerce, personalization, customer-facing APIs.) Significant focus on information architecture, service design, and workflow management.
Remote OK – job is listed as US-based, but we have offices in Europe and can make that work. Competitive pay, holidays, and incentive plan. Great work-life balance culture that embraces learning and research. Flexible on the title for the right person.
How you will make an impact:
- Working closely with innovation managers, UX researchers, product managers, clients, and internal subject matter experts to understand the challenges faced by today’s researchers.
- Directly and regularly collaborating with colleagues to generate ideas and identify, research, plan, and design elegant and simple solutions to better serve authors and partners.
- Creating and maintaining user requirements and scenarios, empathy maps, user flows, wireframes, and other collateral to communicate these solutions. Driving consensus and alignment on design direction.
- Working with other designers and tech leads on evolving these solutions into highly usable, detailed, and implementable delivery specifications and prototypes.
- Commissioning user research and integrating insights into design direction.
- Monitoring and understanding the impact of your work, including follow-up research and analysis. Taking accountability for resolving UX issues by proposing iterative improvements and advocating for UX priorities in discovery and delivery planning.
What we look for:
- 7+ years of demonstrated experience designing outcome-oriented experiences for complex, interactive, customer-facing products
- A deep understanding of human-centered design principles and continuous discovery processes. Comfort introducing and leading these practices on new teams. Familiarity with dual-track agile a huge plus.
- Detail-oriented and an organized note-taker and communicator. Must have an excellent command of written and spoken English
- Broad understanding of modern technologies available to power customer-facing products. Familiarity with standards and best practices including common usability heuristics, WCAG, Apple Human Interface Guidelines, and Google’s Material Design.
- Experience driving collaborative ideation and design through remote tools such as Mural, Miro, or FigJam
- Experience evolving designs to medium or high fidelity in Sketch, InVision, Adobe XD, Figma, or similar tools.
- Prior experience working in the sciences, research communication, or publishing a huge plus.
- Applicants should be able to share a portfolio or recent work samples