THE ROLE (Remote)
As Senior Product Manager of Platform Integrations, you will collaborate across teams at Dispatch and 3rd parties to integrate 3rd party services into Dispatch’s platform. You will be working on both sides of the aisle – within Dispatch to develop a platform that 3rd parties can plug their services into, and with 3rd parties where you will identify strategic partners and work with them on their needs/requirements to get their services plugged into Dispatch. In this role, you will ideate, research, define, and prioritize work generated to meet the company’s goals in order to deliver exceptional digital products for our clients, customers, and internal stakeholders.
This position will work closely with leadership, 3rd parties, and team members from software engineering, user experience, operations, and sales to deliver product enhancements and market expansions while maintaining the integrity of the Dispatch product program.
WHAT YOU’LL DO
Identifies strategic partners, develops relationships, and works with 3rd party companies to integrate their services into Dispatch.
Executes all job duties in alignment with Dispatch’s core values, mission, and purpose
Develops platform integration product strategy that guides the vision that will drive the platform to drive Dispatch’s ability to grow and scale.
Acts ethically, with integrity and complies legal standards to deliver an environment that promotes respect, innovation, and creativity
Encourages and fosters an inclusive environment. An environment where the strengths and expertise of our workforce are welcomed, amplified and exhibited in the work at Dispatch
Works with customers and other team members to understand business needs, challenges, and opportunities and translates customer/business requirements into a workable software roadmap and solutions
Acts as a mediator between the business leaders and the technical teams – communicating consumer/client needs, market trends, and translating those needs and trends into new product features
Partners with engineering teams on the creation of requirements and user stories, ensures the business vision is being accurately implemented and meets market/stakeholder expectations.
Manages and drives the product launch & ongoing release process, developing communication and training materials as needed to ensure organizational and market readiness
Establishes a communication structure to report out updates, progress, status with the team and leadership so that everyone understands role and expectations.
Manage the total performance of designated product sets to meet critical business metrics, including but not limited to traffic, user satisfaction, consumer engagement, and financial results.
Utilize influencing skills to build a collaborative culture and foster relationships with both internal and external strategic partners.
Perform other duties as assigned (to be less than 10% of your responsibilities)
WHAT WE’RE LOOKING FOR
Ability to lead cross-functional teams in an execution-focused environment
Ability to identify and build relationships with strategic partners.
Strong technical knowledge of digital platforms, and products/APIs designed for developers.
Previous experience integrating 3rd party services or creating services that were integrated into 3rd party software.
Aptitude for managing stakeholders through requirements definition and management
Ability to adapt to a wide range of project types and timeframes
Proficiency in using data to make business decisions and inform others
Must be a positive, self-driven team-member with a desire to learn
WHAT YOU’LL NEED
4+ years of experience as a product manager, project manager, or related role.
Experience working with final mile/last mile delivery companies is a huge plus.
Experience coordinating priorities and contributions of a network of technical and non-technical stakeholders across the organization (Required)
Excellent communication and presentation skills, including the ability to influence at multiple levels of the organization
BS/BA degree in Business, Management, or Computer Science or a related field (preferred)
Dispatch is a technology-based company that redefines the way same-day deliveries are made in the B2B space. With our network of independent contractor drivers, Dispatch puts suppliers, businesses, and technicians in control of local deliveries with real-time tracking and transparency. We strive to deliver the best value and service to our customers every day.
Dispatch started in the Twin Cities, but is now in dozens of markets across the country. With all of this growth, we maintain a strong focus on our company culture. Dispatch operates on five core values: People First, Belief, Speed to Value, Driven to Deliver, and Transparency. If you connect with these values, we’d love to learn more about you!
We want people of all backgrounds to feel excited and comfortable in working at Dispatch. Our job description lists required skills as well as nice to have. If you have all the required skills but only some or none of the nice to haves, please still apply. We’d love to have a chat and see if you could be a great fit.