We are BossBabe, a recognized global leader in helping ambitious female entrepreneurs grow their brands and businesses through an online membership and online courses. With a highly successful digital presence of more than 3.5 million followers/subscribers, a prominent podcast with household name guests and a thriving membership platform, we are thrilled to bring on our next key ingredient for our growing team: A Product Manager.
The Product Manager will manage and maintain our subscription-based membership service known as The Société which is an online repository of resources, video-based courses, masterclasses and an interactive community of female entrepreneurs. Your primary aim is to ensure we maintain a world-class product and serve our members. The ideal candidate will be well versed in product development, data collection + analysis, WordPress development, UI/UX design, product marketing and the Adobe Creative Suite.
Key functions:
Strategy
- Be accountable for driving key metrics (KPIs) such as engagement, user retention, feature adoption, Net Promoter Score (NPS) and lifetime value (LTV)
- Troubleshoot and strategize solutions when KPIs aren’t being met, particularly engagement, retention and user satisfaction metrics
- Listen to the users: Collect feedback from users and the customer service team to ensure you have a finger on the pulse of user sentiment
- Generate ideas for how to upgrade the product both from a creative and functionality standpoint based on user feedback
- Ideate guest experts for the masterclass product that will serve users, increase brand awareness and drive revenue
- Stay connected to company vision and ensure the product is in alignment strategically with the direction of travel for BossBabe
- Collect product data and distribute intel to the team where appropriate, ensuring data-driven product decisions are being made company-wide
- Maintain a working knowledge/awareness of the female entrepreneurial space
Execution
- Ensure timely delivery of content and resources through the membership platform per the content schedule and marketing launch schedule
- Form a proper plan, schedule, and roadmap for all projects
- Orchestrate your team to implementation plans and deadlines including developers, creatives and marketers
- Draft UX/UI mock-ups to illustrate new features & updates
- Work closely with developer(s) to implement all new feature requests and bug fixes
- Respond to product maintenance requests from the Customer Service Department in a timely manner
- Balance the needs of Customer Service with the needs of the Product Department to maximize company resources
What we’re looking for:
- Demonstrated experience (3+ years) working with software developers, ideally within a Wordpress membership environment (experience with MemberPress a plus!)
- Experience with Adobe Creative Suite and creating UX/UI mock-ups for execution
- A strong communicator – this is a highly collaborative role where you will both be managing team priorities as well as sharing results & KPIs with the leadership team
- A highly organized and deadline-driven individual; someone who can ensure execution requirements are met in a fast-moving environment
- Someone who digs deep to understand the issues at hand and is personally vested in delivering viable solutions – you understand that evolving custom software is a dynamic and challenging environment but you love the challenge
- Emotional intelligence and savvy with how to work with different people and personalities to maximize results while maintaining a healthy team environment
What’s in it for you:
- A supportive, fun and collaborative workplace where the people truly care about one another and helping each other succeed
- A fully remote environment where you may be location independent
- Space to really bring your ideas to the table where you will be heard and valued as a key member of the team
- A mission that truly helps people; you will see the gratitude from our members, making the work you put in even more rewarding
- Health, Dental, Vision, 401K, PTO and flexible schedule