Full-Time Edinburgh Salary: £36,500 - £65,000 Closes: 2022-04-07

FreeAgent 🚀

FreeAgent is one of the UK’s most popular online accounting apps, with over 125,000 customers. FreeAgent removes the stress and pain of dealing with business finances, allowing business owners to focus on running their business!

Our customers love FreeAgent. It’s rated 4.7 on Trustpilot.

Our employees love FreeAgent. We’re rated ⭐⭐⭐⭐⭐ on Glassdoor.

We believe in the power of a happy and diverse team and we’d love you to join us on this journey 🙏

Make a difference 💫

We’re on a mission to make small businesses happier and more successful by putting them in control of their finances. Our accounting app is already used and loved by thousands of accountants and small businesses and this role is an exciting opportunity to contribute to a product that makes a real difference to its users and the businesses they run.

We’re seeing a revolution in the FinTech industry, and government initiatives such as Making Tax Digital and Open Banking are opening up new features and products for customers.The technology in this space is changing rapidly and at FreeAgent we’re working on the cutting edge. We’re focused on providing the best possible user experience for our growing customer base.

The role

Our Radar team’s mission is to empower users to stay organised and make educated decisions. As a cross functional team, they are responsible for communicating practical, tailored and approachable information that offers proactive support, Radar looks out for our customers when it comes to their business finances.

As a Product Manager for the Radar team you’ll be translating the product vision and strategy into a plan of ongoing development and improvement. This will involve understanding the needs and requirements of the business and our users, assisting in the ongoing prioritisation of projects and features, and managing the development of these through our agile process.

We are looking for a product manager who can continuously up level the team on our user objectives and business needs. The role is perfect for someone who cares deeply about the end to end user experience, sweating the details so that our users have a delightful experience when joining FreeAgent and working across departments to determine a unified customer journey. This person is customer centric and passionate about creating engaging in app experiences for our users, making strategic decisions that meaningfully make a difference in our customer lives whilst keeping our product quality bar high. They will have an ownership mentality for driving impact, be data-informed to find insights and prioritise learning quickly to deliver value to our customers.

The work is fast-paced, challenging and varied and on any given day you might be:

  • Identifying customer needs and business opportunities by engaging with our users, partners and stakeholders, translating insight and feedback into a clear and well defined product roadmap
  • Facilitating the wider product development workflow from initial stakeholder requirements, through prioritisation into design, development, release and measurement
  • Execute at a fast pace with a focus on user experience, impact and learning in collaboration with engineering, design and marketing peers
  • Maintaining, grooming and prioritising product backlogs, ensuring requirements are well understood, documented and communicated throughout the team
  • Leading with deep user empathy you will work closely alongside our design and engineering teams to prototype new features and product improvements that our users will love
  • Monitoring success of ongoing product developments through data analytics, user feedback and other quantitative and qualitative feedback channels
  • Evaluate product developments against KPIs and feed suggestions back into the product roadmap.

    You 🙌

    Ideally you’ll have:

  • Deep customer empathy and demonstrable success in a product management role with a strong attention to detail, excellent communication, planning and organisational skills, ideally within an agile environment
  • Experience of shaping complex products to support in app messaging and communication, translating user requirements into elegant, usable solutions
  • The ability to communicate and present ideas effectively with a proven ability to influence and persuade, and work with, people of varying levels of seniority
  • Experience working cross functionally and interdependently to enable execution of company strategic goals
  • A customer-centric and data-informed approach; able to to use data to inform decision making as well as set and track KPIs to measure product success
  • A willingness to deep dive on complex, sometimes technical, problems
  • An appreciation of user experience and design best practice and how this relates to product design
  • An understanding of agile development and be able to work confidently alongside engineers and designers
  • Strong analytical skills and an attention to detail
  • Previous experience of banking digital products in the micro-business market is a plus.

    Benefits 🎁

    Annual salary £42,000 – £50,000 for mid-level or £51,000 – £65,000 for senior level depending on experience. We provide a comprehensive package of employee benefits, such as 33 days holiday (increasing year on year!), private health care, life assurance, 5% matched pension contributions, and buy-as-you-earn share schemes. Find out more on our website.

    Creating the best place to work 👩🏽‍💻

    We believe in a strong work-life balance, we don’t work long hours and we have a fabulous Edinburgh HQ which is designed for collaboration, including high-quality A/V equipment to provide a great experience for distributed teams.

    This is a permanent, full time role (Monday to Friday, 9am to 5pm). This role will be based in our Edinburgh office, there may be an opportunity to adopt hybrid working for this role and work under an agreed pattern from both the office and at home each week.

    Applying for the role

    Our application process is simple: just upload your CV and answer a few questions about why you are interested in this opportunity. Our selection process includes a phone call with a member of our Talent Team, and two video interviews. We work hard to make the process as straightforward, transparent and enjoyable as possible.

    We really want to emphasise our commitment to building an inclusive and diverse team! We strongly encourage applications from people with varied backgrounds and perspectives.

    We’re an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.