Senior User Researcher

We’re Osome – an international Fintech start-up making lives of entrepreneurs easier.

We help over 9500 businesses kick admin routine out of their day-to-day, so they can focus on changing the world for the better. We’ve build our own app and web product and are automating accounting, tax, company formation and other tasks.

We are over 500 strong, from 15 countries and have offices in London, Singapore, Hong Kong, Berlin and Kuala Lumpur.

As a start-up, we have founders with a successful track record, top-tier investors who backed dozens of well-known IT companies. In 2021 we raised $16m Series A funding to continue our exponential growth, with ambitious goals and objectives in place for 2022.

Researchers at Osome deliver insights to drive product development and design based on customer feedback. You will develop the research roadmap for the organization in partnership with product and design leaders.

Your mission will be to:

Drive an insights agenda, executing research diligently and inventively. You will identify impactful opportunities for product development based on user needs.
Design and implement a research program for your product area, leveraging a diverse range of methods and data types to answer research questions
Synthesise existing research and data to identify user needs and product refinements
Craft findings deliverables to share insights, provide recommendations, and convey the user’s perspective to product teams
Exercise your thought leadership and become a go-to specialist for user research in Osome. Instil best practices, evangelise our work, and influence how user research is executed and delivered in the company.
Be a strategic partner to key decision-makers, helping to shape their vision for product development.
Be an advocate for data-informed decision-making, enabling our product teams to focus on fulfilling the right needs of our internal customer teams, creators & their teams.

You’ll need to have:

Proven experience in an applied research setting.
A background in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Sociology, Data Science or a related field, or have equivalent practical experience.
Solid working knowledge of user research methods for discovery and validation, including when and how to apply different methods in various scenarios.
Passionate about understanding your customers and bringing their voices into the design and development process.
Experience crafting and executing impactful projects end-to-end through collaboration and with a high degree of autonomy.
Excellent English skills in written and oral communication, enough to conduct interviews with our clients.
Be comfortable helping others from related disciplines develop their research expertise.
Bonus: you experience in finance, e-commerce, SME, or related fields

Here’s what’s in it for you:

The opportunity to join a goal-driven startup with big ambitions
An open, inclusive working environment, with founders deeply-rooted in the startup space
Agile working, with the freedom to work from where you work best
No bureaucracy or useless rituals policy!
Amazing London HQ in the City, complete with roof terrace, beer taps, ping pong tables and all other startup essentials
Private medical insurance
25 days holiday, plus bank holidays
Quarterly social events
Yearly professional development budget