Senior User Experience Researcher

Full-Time Kraków, Poland Salary: 15000 - 20000 PLN

Futurehome is an IoT company dedicated to creating simpler, safer, and smarter homes. Our mission is to improve how people experience everyday life by creating an accessible, safe, and smart way of living.

As a Senior User Experience Researcher in Futurehome, you will be part of our Product Software & Service team responsible for creating empowering experiences for our customers. You will work alongside Product Designers, Product Managers, and Engineers to build highly usable and delightful products. More importantly, you will have the opportunity and the resources to build the foundations of a world-class Research practice within Futurehome. The Product team is highly collaborative, open, and transparent. We pride ourselves on being available for any feedback and adapting our deliverables to the needs that exist internally and externally while always serving excellence. More importantly, we love working together, creating genuinely transformative products, and consistently having a tangible impact on the life of our customers. Above all, we look for individuals who share our values and see the exceptional potential of the products we are building. Our team is diverse, wired for collaboration, and geographically dispersed.

### Responsibilities

– Establish and nurture a state-of-the-art research discipline within our organization, collaborating with the Product, Growth, Marketing, Sales, and Engineering teams.
– Identify our customer’s pain points and goals over time and build research strategies addressing those.
– Follow the behavioral, societal, and industrial changes to identify the significant shifts that will impact our products and market.
– Build a data-centric culture by translating the information gathered during research into actionable insights and opportunities for our Product team.
– Promote and foster a transparent, positive, and healthy ResearchOps discipline that will promote a cross-functional research practice within the company.
– Take complete ownership of the research portion of the initiatives you will be involved in.

### Core Skills

– Have a high level of understanding and experience in designing experiments and conducting user-centered design processes using modern quantitative, qualitative, and mixed-method research techniques. Find out which research frameworks are best suited for each initiative.
– Run field studies and interviews on-site and remotely to examine user behavior and attitudes. This role requires frequent travels for you to understand better the challenges faced by our users, as there is a physical dimension to our lineup of products.
– Run workshops with our team and external stakeholders to ideate, prioritize, and validate solutions.
– Use product analytics and descriptive statistical techniques to extract valuable information and insights from the data. Work alongside Data Analysts for complex analysis.
– Operate on a day-to-day basis openly and transparently, sharing your work early and often and proactively seeking feedback from the relevant individuals or groups when necessary.
– Strong written and verbal communication skills enabling you to articulate your concepts, defend your experiments and results and drive alignment with a diverse crowd of stakeholders.
– Documentation-first mindset. Consistently prepare detailed documentation for all the research initiatives launched.
– Deeply value cross-functional collaboration and communication. Able to work alongside other teams, particularly product management and engineering, and talk in their language. Be a helper, someone people love to work with, consistently positively communicating the value of great design within the whole organization.
– Operate on a day-to-day basis openly and transparently, sharing your work early and often and proactively seeking feedback from the relevant individuals or groups when necessary.
– Regularly evaluate existing research processes and tooling and makes recommendations when something can be improved.
– Mentor junior talent.

### Nice to have

– Experience leading research activities at scale, running studies on thousands of users or more.
– Experience using data visualizations to inform and illustrate your research insights.
– Published academic or industry-related articles on topics such as HCI, Anthropology, Ethnography, Sociology, Experimental Psychology, Cognitive Science, etc.
– Experience transforming complex concepts into bits manageable by a diverse audience of non-technical end-users.
– Experience with data manipulation and computational statistics using languages such as Python, R, Matlab, and with SQL.
– Excellent presentation and storytelling abilities.
– Experience working in a Scandinavian context.
– Experience working in IoT.

### Benefits

– Flexible working hours
– Technological freedom
– Remote work is possible
– Opportunity to work on breakthrough, international projects
– Opportunities for career advancement and professional development
– Option to participate in multiple learning initiatives, meetups, and internal projects.
– Learning and development budget
– Referral bonus program

### About Us

As a team of geeks, we use our skills to make a smarter, safer, interconnected planet. We simplify making our homes smart by creating an IoT infrastructure that enables products to work seamlessly together and build services on top. With well-developed solutions working as a centralized system, we help our customers increase the comfort and security of their homes, save time and money as well as preserve the environment.