Product Owner

Build a meaningful career

At LifeWorks, we offer more than career opportunities; we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

The opportunity

LifeWorks is on a mission to respond to the emerging trends impacting mental health and total wellbeing. Mobile devices, remote offices, the immediate and long-lasting effects of the global pandemic, and the need for employees and employers to find rewarding ways to commit to each other are drivers for our next evolution.

Everyone who joins LifeWorks benefits from the professional reward of working in a more agile human-centric framework and the personal reward of knowing the architecture you build, code you write, the product you release, and the service you provide is supporting the mental, physical, social and financial wellbeing of clients and millions of their employees around the world. We empower our people to make a difference and play a direct role in nurturing and growing our mental health-focused portfolio of globally consistent and locally relevant omnichannel solutions.

There are exciting times ahead, and we’re looking for team members who share our enthusiasm, our drive, and our passion for improving business and improving lives.

At LifeWorks, we are always moving forward. Move with us.

Who we need

As part of our mission to impact 1 billion lives, we’re looking for a passionate, solution-oriented, relationship builder with insights into bringing technology to the people who need it.

Timely and smooth onboarding and continuous management and support are vital to impressing a customer and securing their adoption of our tools, services, and solutions. As part of the Product team responsible for the overall strategy, management, and execution of our Enterprise Product Solutions, we’re looking for a Product Owner.

Reporting to the Director, Product Experience, you will spearhead the work to deliver the best product experience for our customers’ employee onboarding and management needs.

At LifeWorks, we give you the chance to bring real-world solutions to life and make our vision for a people-centric continuum of care through technology a reality.

What’s in it for you

Purpose, challenges, and influence. At LifeWorks, we’re using evergreen tech for good. It’s about as value-driven as it gets, and we are passionate about what we do, ensuring what we build is welcoming, resilient and scalable. After all, our goal is to impact 1 billion lives. This is an opportunity to oversee and drive the work of the Platform Technology Pod in an Agile environment. You will have a genuine opportunity to craft and shape new features for existing products and our new mental health product, collaborating with every department. It’s a chance to grow your expertise, your network, and your influence as part of our lean engineering operations. As we continue to scale, so will your career with a direct path to executive-level technical or people leadership.

How you will make an impact:

Contribute to the platform vision and strategy. You will work with the Product leadership and other Product Managers to align to the platform vision and strategy and contribute to the product’s overall future direction. You will relay the current and future state plans and deliverables to the Engineering team.
Prioritize market demands. You will collaborate with Product management to understand customer and user needs, seek out new opportunities and establish actionable insights. You will balance the needs of the business, the customer and technology to make timely, validated and clear decisions regarding the product, ensuring a holistic customer experience and professional operations.
Lead the work. You will collaborate with the Design and Engineering teams to clearly define requirements and acceptance criteria, establish feasibility, and plan for the development of secure, maintainable solutions that deliver the most value to our users. You will prioritize the backlog to focus on product impact, health and objectives.
Own communications. You will create messaging that explains the product and its roadmap to business stakeholders, including Marketing and Business Development. You will maintain open lines of communication across teams and with users to ensure we are meeting their evolving needs, acting as a collaborative and curious partner in any user research. You will generate excitement around the release of new features and encourage effective adoption.

What you bring:

The passion. You are a lifelong learner who thinks deeply about how to connect people with products that can exceed their everyday needs. You are inspired by digital technologies that can deliver business value.
The experience. You can quickly learn new technologies and respond to change by learning and adapting. You have experience identifying market gaps and directing the build of solutions to meet those needs. You have exposure to working in an industry with strict compliance or regulatory guidelines. You have in-depth insights and practical experience successfully taking a new product to market.
The communication skills. You have flexible and effective communications skills. You know how to listen and relay empathy and understanding for diverse perspectives. You can gain the trust of teams and stakeholders at all levels; confidently guiding work and presenting results to executives.
The education. You may have a Bachelor’s or advanced degree in Computer Engineering, Computer Science or related technical field, but we know not everyone gains their skills through traditional academic training.
As designers and providers of technology solutions delivering access to the four pillars of wellbeing to global communities, we are committed to nurturing a remote and onsite environment that welcomes, embraces and appreciates the diversity of the people who make up our teams and the people that use our products. We value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized but valued.

If you feel you have 70% of what we are looking for and share our mission to make the workplace and the world better through wellbeing solutions, express your interest. We promise to take the time to consider the full spectrum of what you offer.

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people, and in the process, we strive to elevate ours. We’re always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

At LifeWorks, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.

Tagged as: Remote