Product Manager- eCommerce

TodayTix Group is an ambitious, passionate, and dynamic team on a mission to find a seat for everyone, and redefine the way culture and commerce intersect.

Founded in 2013, TodayTix Group is the premier discovery and ticketing partner for cultural events across the globe. Through our growing portfolio of innovative brands, including TodayTix, Show-Score, and Broadway Roulette, and a growing roster of over 15,000 global theatres, producers, and cultural institutions, we take the drama out of securing tickets.

In early 2022, we welcomed Goldstar to our family. TodayTix Group, with Goldstar, sells more than 8 million tickets annually and has featured over 250,000 distinct productions across its channels. And it’s just the beginning.

During an especially challenging period for theatre and live events, we are fortunate to offer steady, reliable support to our partners by fueling a simple, accessible, and tech-enabled way for consumers to safely find favorites and discover new shows and experiences. With multiple funding rounds from hospitality veterans and established firms like Great Hill Partners, we are creating stable opportunities to ensure the industry emerges from this dark period stronger than ever.

We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. All applicants are welcome!

About the Role:

This role is responsible for working with a cross-functional squad to successfully own the vision, strategy, delivery, and outcomes of two of our leading websites serving the London and New York theatre markets. This role works closely with design, development, QA, SEO, marketing, and others to create ticketing experiences that solve customer problems in delightful and disruptive ways. The Product Manager should have experience in both product discovery and delivery and require only some day to day support from product peers and leaders.

Sample initiatives include:
-Create positive first impressions for first-time users
-Improve conversions on core landing and eCommerce pages
-Reduce friction in finding showtimes and datesImplement a mobile-first and user-friendly design system
-Achieve SEO performance standards
-Implement a shared content model to simplify publishing workflows

TTG has eight squads working on various back-end, consumer-facing, and B2B products and provides ample opportunity for PMs to learn and grow across the business.

Please note: this role can be performed remotely or in the office. Qualified candidates must be based in the UK and able to work GMT hours. For those based in the greater London area, when it comes to determining whether to work in the office, remotely, or a mix of both, we empower our teams to design what works best for them. Anyone working in our office must be fully vaccinated against COVID-19.
What You’ll Do:
Identify, uncover and understand key customer needs in our new product opportunities
Act as the core interface between the product, design, and engineering teams and the operational business
Define the goals, vision, and strategy within your Squad and lead one or more teams in achieving that vision
Take a lean, research-led approach to improvements
Play an active role in the upstream definition and validation of new initiatives
Set your squad’s culture and ensure best practices for delivery
We’re Looking for Someone With:
Self-motivation and accountability for achieving results
An ability to find creative solutions to new and challenging problems
An ability to earn the trust of their team and stakeholders
Skills to balance time between discovery and delivery
An informed point of view
An ability to inspire and motivate others to continuously improve
Attentive listening and clear communication
Positivity and clarity
Good to Know:

TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits. Here are a few of our favourites:

-Competitive salary
-Remote friendly / hybrid work environment
-Generous pension match
-Access to a bespoke Pension scheme
-Complimentary tickets to shows and events
-Employee Assistance Programme
-Healthcare cash plan
-Season Ticket loans
-Birthday off
-Three months of fully paid Parental Leave
-Salary Sacrifice Car Scheme & RAC Membership
-Employee Charity Donation Matching
-Work From Home budget
-Annual Professional Development Budget
-Cycle to work scheme
-Employee Referral Bonus

TodayTix Group is committed to creating a diverse and equal workforce. Our aim is to create an inclusive and diverse environment which reflects the world we live in, as well as making a positive impact regarding diversity and accessibility within our industry. We highly encourage applications from all, regardless of race, age, gender, gender identity, nationality, ethnic origin, disability, religious belief, or sexual orientation.


Tagged as: Remote