As our Product Director, you are part of the leadership that will shape the future direction for the bank. Having grown our deposits by 21% to £8.4bn and our loan book by 26% to £8.6bn in the past year, we have many more areas of growth to pursue in both our retail and SME markets. You will own a significant area of the bank’s product roadmap by being an integral part of a franchise business leadership team. You will have a strong voice in defining the business strategy and be accountable for taking that through to your product teams, in order to deliver the right business outcomes and value for our customers.
As well as being a key part of the franchise business, being a product leader means you will support and coach product teams to shape their product strategies and set ambitious goals. You have an opportunity to be a key part of transforming how Shawbrook operates. How we conduct product discovery, design and build customer and colleague propositions, and how we learn to iterate and improve quickly. You will be a core part of how we sustain and grow a culture of customer-centricity and a product-led way of working.
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What You’ll Do
Product Strategy
Act as a close partner of the franchise business leadership team to shape the vision and business strategy.
Foster a product culture that focuses on moving the needle on the business strategy.
Lead your product teams to shape roadmaps into a coherent, overarching vision for the business.
Actively identify areas of investment that will further the product vision.
Support all product teams on setting OKRs, ensuring all initiatives are outcome-driven and meaningful to the business.
Maintain a pulse on the internal and external ecosystem of their product area; make key adjustments to ensure positive reinforcement of business outcomes amongst all stakeholders.
Customer Insight
Deeply understand what customers do and why, and is recognised as the expert in customer needs internally and externally for a range of product use cases.
Provide guidance and mentorship on the most appropriate insight methods, introducing new approaches to continuously improve our insights capability.
Define, track and measure the appropriate metrics across the business in order to continuously inform and update our strategy.
Act as an evangelist and coach in a data-driven organisation.
Connected with the wider external ecosystem in order to gain unique perspective on market and competitor trends.
Leadership
Craft a compelling product vision and strategy to inspire your team and the wider organisation.
Shape the product organisation within Shawbrook; attract more great talent and grow the product, design and analytics capability to deliver better experiences for our customers and colleagues.
Be the glue across the bank by connecting franchises, key functions and capabilities to deliver great customer and business outcomes.
Contribute your product expertise by sharing both internally and externally to build connections to external product leaders.
Who You Are
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You are:
a product leader that’s been through the trenches and has lots of experience to help guide teams through challenges on their own journeys.
a storyteller. You enjoy articulating the product vision, the problems being solved and the customer jobs to be done.
an operator that is just as comfortable around a P&L spreadsheet as much as a wireframe prototype.
a role model for collaboration and creating alignment across teams. You are consistent and predictable in your approach, and others point to you for what great looks like.
constantly talking to your customers to better understand their needs and challenges. the type that thrives in ambiguity and enjoys creating clarity for the team to accelerate.
one who recognises the value of strong human relationships, and spends the time to build them.
Experience and Skills – Essential
5+ years in a product leadership role, and experience with leading Product Tribes (teams of Product Squads with a common business focus).
Have experience growing product teams at either scale-ups or large corporates.
Have shipped products within financial services or similarly regulated industries.
Able to coach teams through the Product Discovery process; turning customer problems and challenges into ideas through to execution.
Lead teams through vision and strategy setting.
Hiring, coaching and developing both individual contributors and product leaders.
Skilled in storytelling and taking stakeholders on a journey with data.
Experience and Skills – Desirable
Have owned the P&L for a product.
Have been in the Lending, Payments or B2B Finance space and understand the industry landscape well.
Fluent with data and product analytics, can coach teams to analyse key metrics for B2C and B2B SaaS products.
Fluent in key product performance metrics and able to support and coach teams on defining the most appropriate ones.
Familiar with the latest cloud technologies; can comfortably collaborate with Engineering leads to build the right things + building things right.
Be knowledgeable and curious about Shawbrook’s peers, industry and surrounding sectors.
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What’s in it for you?
Your Wellbeing – We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
Market-leading family-friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
Free access to Headspace, a mindfulness & meditation digital health app
Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
EAP (Employee Assistance Programme) – Offering you support on a wide range of subjects including financial concerns, mental well-being and more general queries around family, work, housing and health
Cycle to work scheme
Discounts on gym membership
Contributory pension scheme & death in service
Your Lifestyle – It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
Minimum of 25 days holiday per year
Option to buy or sell holiday days through our flexi-holiday scheme
Discounts on gym membership nationwide
Access to discounts on a range of high street and online brands
Community support and charitable giving
Your Contribution – We’re focused on rewarding those that go the extra mile in helping us achieve our goals.
Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done