Lead Product Manager, Customer Experience

Full-Time Anywhere

Our mission: to eliminate every barrier to behavioral health.

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond.

Today, Spring Health serves more than 200 companies, from start-ups to multinational Fortune 500 corporations, and is a preferred mental health provider to companies like General Mills, Guardian, Bain, and Instacart. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.

We are looking for a Lead Product Manager who will build new experiences to drive broader adoption with business customers, especially in the enterprise segment. You will help our customers improve the overall health, well-being and satisfaction of their employees and dependents, prevent burnout, increase productivity, reduce sick absenteeism, and attract and compete for top talent. And we will demonstrate clear, world-class ROI to customers. The candidate will directly impact revenue and customer satisfaction. You will join a blossoming cross-functional Product team, focused on and measured by outcomes, and empowered to drive KPIs and business results.
What you’ll be doing:
Contribute to our vision to eliminate every barrier to mental healthcare and establish Spring Health as global center of excellence for behavioral health
Cultivate a deep understanding of our members throughout their journey, and advocate for solutions based on their needs and pain points
Be the expert in understanding of customer (businesses) current and future needs, and build the strategies and roadmaps that delight customers and meet our company’s objectives
Develop deep relationships and partner closely with cross-functional teams (i.e., strategy, sales, customer success, and marketing) and customers to gain an understanding of the key problems to focus on and how we plan to solve them
Present data-driven insights about the competitive environment and our users and propose solutions that have a meaningful impact on core metrics for the business
Work with the leadership team and the wider product organization to define, prioritize, and own a roadmap, based on user and business impact
Scope, plan (i.e., product requirement documents, sprint plans, epics, and user stories), and execute with your pod (design, engineering, and data science) to launch valuable and high quality experiences across our platform
Determine and optimize the key performance indicators for your team
Drive and improve the product development process with your team, ensuring that features shipped are high-quality and on-time
Lead agile software development ceremonies including daily standups, grooming, planning, and retrospectives
What we expect from you:
You’ve worked for 7+ years in a product management capacity at a technology-driven organization with data scientists, engineers, and product designers
You have successfully shipped consumer experiences in business-to-business products that have driven high user satisfaction and engagement
You have deep experience building products for the enterprise, developing compelling roadmaps that inspire customers, and delivering value and ROI to the end users and their business
You understand and learn technologies and have lead growth for B2B SaaS products targeting enterprises
You empathetic – listening, understanding, and anticipating the needs of customers and users
You’re an analytical, metrics-driven thinker who is deeply empathetic and leads with a user-centered approach
You have experience with hypothesis-driven product development and A/B testing
You have an outstanding track record of owning a complex set of product features, defining a 6-12 month strategy for a product area, and consistently delivering on OKRs
You are comfortable in an ever-changing environment and have a passion for successfully navigating ambiguous problem areas
You are not afraid of getting your hands dirty and are equally comfortable balancing tactical and strategic execution
You have the mental resilience to know that we’re just at the start of a long journey in which change is constant
You have exceptional written and verbal communication skills, and have a proven track record of building strong relationships with stakeholders
You possess strong organizational and project management skills, and are careful and accurate with details
You possess excellent product judgment; ability to prioritize competing opportunities, balance stakeholders needs with business priorities, and drive detailed trade-offs over the product life cycle
What we’d love to see:
Experience working in healthcare
Experience working on both web and mobile applications
Quantitative background (e.g., mathematics, statistics, computer science, engineering)
Master’s degree or MBA


Benefits of working at Spring Health:

Focus on total health including:
Generous medical, dental, vision coverage available day 1 + access to One Medical
Access to Spring Health’s platform which includes (10) free therapy sessions
Unlimited time off in addition to (12) paid holidays
16-18 weeks paid parental leave
$500 per year Wellness Reimbursement

Creating a culture you can thrive in:
Flexible remote and hybrid work style arrangements
Calm Fridays to encourage meeting & distraction free days
Donation matching to support your favorite causes
Employee resource groups

Supporting you financially through:
Competitive mix of salary and stock options
Employer sponsored 401(k) match

In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:
Members Come First: We are genuine member advocates.
Move Fast to Change Lives: We build with urgency and intention.
Take Ownership: We extend trust and hold ourselves accountable.
Embrace Diverse Teams & Perspectives: We find strength in the diversity of cultural backgrounds, ideas, and experiences.
Science Will Win: We will achieve impact by innovation and evidence based frameworks.
Candor with Care: We are open, honest and empathetic.

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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