User Experience Researcher supporting existing and new digital product experiences.
This individual will support our US Customer Office remotely to help enable user-centred design, ideation, and research capabilities forward in the Customer Office.
•Gather insights about users from a variety of research methods, including surveys, surveys, interviews, log analysis, usability studies, diary studies, ethnographic observation.
•Work with product managers and product designers to understand the business requirements and objectives to determine the type, size and scope of user research projects.
•Facilitate remote usability studies including study design, analysis, report development, and presentation of results, as well as observe lab testing remotely.
•Help conducting survey-based research from start to finish including questionnaire development, survey programming, fielding and monitoring data collection, analysis, report development, and presentation of results.
•Help develop and maintain UX/UI testing standards and guidelines for methodology usage, testing materials, test planning, recruiting and test preparation.
•Develop user centred and research driven enablement enabling more efficient cross-product generation and synthesis.
•Identify trends and interpret insights into potential design and innovation opportunities and solutions.
•Strong communication skills in order to effectively work with team overseas.
•Related experience in another field such as interactive design, information architecture, and/or market research is a plus.
•The UX researcher may be required to travel to the US as required.
Qualifications & Experience:
The successful candidate will have a minimum of 2 years UX research and user testing experience in a Web development environment with in-depth knowledge of user interface design principals, responsive web design, user centric design processes, accessibility and usability methodologies.
•Bachelor’s degree or Master’s degree in Human Factors, HCI, Design, Design Thinking, Cognitive Science, Psychology, Linguistics, Communications/Marketing, Anthropology, Interaction Design or a related field.
•Basic UX design wireframing & prototyping skills.
•Please include 2-3 examples of projects you’ve worked on in a research capacity