Zendesk is looking for a Senior Product Manager to push growth for our Talk product in Dublin!
Contact me directly to setup a call to learn more about the role; Robert O’Donoghue (rodonoghue@zendesk.com)
Sr. Product Manager – Growth, Talk Product
Dublin, Ireland
Who you are:
Are you passionate about delivering great customer experiences? Do you dream about optimizing product functionality and UI to drive exceptional business results? Do you you like drilling into quantitative data to understand problems and devising ways to improve things? If you answered yes, this may be the ideal job for you.
We’re looking for a growth product manager who has an equal passion for quantitative analysis, qualitative exploration, and UI design. The ideal candidate will have extensive experience with A|B testing, understand what product levers to change to impact outcomes, and be able to quickly iterate to achieve ever better outcomes.
You should have a high attention to detail and the ability to drive optimal outcomes. You should understand that optimal outcomes are achieved by working well across all team functions, including in particular, data science, product design, and engineering. You will learn what it is to be a Customer Support agent and Zendesk administrator, and apply this knowledge and empathy in defining solutions.
Why you’ll want this job:
In this role, you’ll be responsible for optimizing key product and business metrics, including trial conversion rates, onboarding success, specific feature adoption, and new-user c-sat. With time, this role will also look at minimizing churn, as well as growing product upsell and cross-sell. You will be primarily focused on addressing the needs of SMB customers. While you will work on key workflows and interface elements across the product, you will have primary ownership for customer on-boarding, defining an A|B testing solution, and in-product feature discovery.
You’ll synthesize customer feedback and quantitative data to define a tactical plan and long term vision for significantly moving key product metrics and business outcomes. You will work across Zendesk teams and functions, including engineering, design, analytics, ops, marketing, sales, and support/customer advocacy to build and launch optimized workflows and features that move the needle on performance measures.
What you bring to the role:
- Minimum 3 years of experience in a growth PM role within a fast-paced, agile SaaS environment; candidates without specific growth PM experience will not be considered
- Demonstrated significant positive impact on business, product, and customer outcomes
- A strong desire and demonstrated ability to move the needle on outcomes, paired with exceptional interpersonal skills, and the ability to foster a supportive, nurturing environment
- Experience wireframing design concepts
- A willingness to present and defend your ideas to key team members
- The ability to thrive independently
Zendesk builds software for better customer relationships. We empower organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.