Head of Product & Service Design



Head of Product & Service Design


Executive Level 3 – £70,000 per annum

Location: Homebased, with travel to CQC Offices when required


Closing date: Sunday 18 September 2022 at 11.59pm.


Are you committed to helping us regulate health and social care within England?


When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work, what comes to mind? For 3000+ people at the CQC, we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on.


Why this could be a great role for you…


Reporting to the Director of Transformational Change you will be responsible for developing the remit of the team and creating an environment for product and service design to thrive in CQC.


You will champion user centred design (UCD) and work closely with the Head of Strategic Planning & Change to ensure that UCD is firmly incorporated into change methodology. Working closely with colleagues from the Technology function you will understand how digital technologies could be exploited to meet business objectives.


What we can offer you…


Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5 days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home.


We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors.


We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.


What you will bring…


A strong leader and manager, you’ll have experience of leading the design, redesign and maintenance of products and services at scale in a complex organisation. In addition, we are looking for someone with a robust understanding of government strategy around digital, data and technology, with experience of aligning this to working practices.


You will need to demonstrate a strong ethos of team working with a focus on team and individual wellbeing. An approach of working in partnership and collaboration with stakeholders and a drive to influence at the most senior levels and challenge constructively in order to achieve the right outcome is required.


With excellent written and oral communication skills, you’ll be able to forge strong and successful relationships and are credible and persuasive with senior managers.


Underpinning all of the above, we expect you to be committed to CQC’s values of Excellence, Caring, Integrity and Teamwork.


Are you ready for this challenge?  If so, we look forward to hearing from you.


To receive a Candidate Briefing pack with further information about this opportunity, please contact recruitment@cqc.org.uk before applying.


To apply for this role, please upload a copy of your CV and submit a Supporting Statement (no more than 750-words) explaining how you consider your skills and experience to provide evidence of your suitability for the role, with particular reference to the person specification (Specific Skills and Experience section below).


For further information about this opportunity please contact Amy Pritchard, Director of Transformational Change, via her PA, Kirsty Kewn: kirsty.kewn@cqc.org.uk


We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: recruitment@cqc.org.uk


CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone, regardless of age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.


For this role, we are particularly encouraging people from Black and Minority Ethnic communities and people with a disability to apply, who are currently under-represented at this level in the organisation.