Digital Product Manager

We’re looking for a Product Manager to join our growing digital team. You’ll join a group of digital and creative leaders, collaborating across Shelter to deliver first-class design, content, products and services. You’ll be experienced at using agile frameworks and keeping users at the heart of everything you do.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Shelter has big ambitions for digital and creative. We help millions of people each year by doing exciting service design work that affects our brand, digital products, campaigns, fundraising activities, helpline, and centres around the country.

About the role
You’ll work as part of a cross-functional team, leading the planning, delivery, maintenance and optimisation of digital products to support people struggling with bad housing or homelessness. You’ll be responsible for managing a team backlog, organising the rhythms of agile delivery, and looking for opportunities to improve how the team works. You’ll help build a user-focussed, evidence driven, agile culture at Shelter. You’ll be an advocate for Shelter’s users, working with a product strategist from Shelter’s Services directorate to develop and implement a roadmap of digital products. You’ll be an advocate for the possibilities of agile digital development, working alongside other specialists to support colleagues around the organisations in developing a digital vision for their business area, translating challenges and opportunities into excellent digital solutions. This includes developing product visions, establishing meaningful metrics, capturing needs, ideas and requirements, validating them with data, and running workshops.

About you
You’ll need specialist digital product experience, including product development, facilitating ideation, scoping, using metrics, working to organisational strategic objectives and using user research to validate ideas and scope. You should also be used to working as part of a multi-disciplinary team, enabling people with different skills to work together to a common aim. A good working knowledge of web technologies and an awareness of the possibilities of digital is important too. What’s more, you should be a great communicator who’s comfortable working to bring about change. Adept at influencing stakeholders and navigating differing viewpoints while building close working relationships, helping colleagues from different disciplines understand product goals and work together to bring them about also comes naturally to you. Ideally, you have a certification in a relevant discipline, such as Scrum, while knowledge of other methodologies would be helpful. What’s essential is that you can bring an empathetic approach to Shelter’s service users, ensuring products meet end user and organisational needs. You’ll also need to strive to act on the insights Shelter gains from its users, and be committed to continuously improving our products and working practices. Open to constructive challenge and comfortable working with evidence and making your case using research and data, you approach problems creatively and work to maximise the impact of things we learn.

Benefits include 30 days’ annual leave (pro rata), the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Shelter is committed to safeguarding and promoting the welfare of clients, in particular children, young people and vulnerable adults, and expects all staff, workers and volunteers to share this commitment.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.