Job Description
Job Summary
The Digital Experience organization enables and measures the unified customer journey, intelligently empowering customers through ServiceNow’s ecosystem of products. As Product Manager on ServiceNow.com, in the Digital Experience team, you will guide and lead the e2e digital experience, from creation through execution, with the lens of web as a product. You will be joining a world class leadership team, in building a best-in-class digital experience that drives acquisition, engagement, conversion & retention, as determined by your product focus area.
This opportunity allows product managers to rotate between web product areas, and build subject matter expertise in a data driven, innovative, digital first, start-up style environment. Servicenow.com Product Managers have high leadership visibility, with opportunity to make a foundational impact on ServiceNow’s go-to-market strategy and deliver a digital first experience on ServiceNow.com and its top domains.
In this role you will:
Lead Planning:
Define product vision & strategy that aligns to digital priorities and is informed by quantitative insights, customer pain points, and opportunities for improvement.
Translate strategy into product roadmap with multi-quarter horizon (ultimately a 3+yr strategy)
Define key product success metrics, ensure they are instrumented, and lead with data driven insights.
Develop an experimentation plan to test, learn and iterate
Collaborate with Research, Design, Copy, Analytics, Engineering, Localization, Accessibility, SEO, and other ServiceNow stakeholders to ensure strategy reflects cross-functional perspectives and priorities.
Drive Execution:
Lead the planning, scoping, and prioritization for your product to achieve customer and business goals.
Deliver seamless digital user experiences across the touchpoints of your customer journey.
Gather, prioritize, define, and translate requirements into executable epics and features.
Manage and own the product lifecycle end-to-end, including data monitoring, experience iterations and stakeholder feedback loop.
Head Communication:
From intake through launch, be the main point of contact for internal and external stakeholders for your product area.
Establish and maintain relationships with Product Managers across all scrum teams, to evaluate and manage dependencies.
Create and maintain documentation – product area lifecycle management guidelines, product strategy deck, stakeholder list, KPIs, etc..
Represent the team with partners and senior company leaders to align resources and prioritization.
Qualifications
To be successful in this role you have:
2 – 4 years of experience working as a Product Manager, preferably in B2B Enterprise.
A passion for building great user experiences across web & mobile devices
Devise and design solutions using data driven insights, and drive them through completion, to address user needs
Define requirements, user experience & functional specifications
Growth mindset
Content Management Experience a plus
Big picture thinking combined with business acumen & critical thinking
Strong oral & written communications skills, ability to articulate business implications
Self-starter and self-disciplined
Collaborative & partnership skills, work as team player with diverse teams to drive business outcome.
Experience in a Professional Services environment engaging with executive stakeholders, Architects and extended program teams.
Ability to learn technology quickly through instruction & self-training
Ability to work in an international, fast-growing environment