Community Product Manager | Digital Experience Platform
The Digital Experience organization enables and measures the unified customer journey, intelligently empowering customers through ServiceNow’s ecosystem of products. As a Product Manager for Community, you are passionate about solving business problems and creating community & neighborhood experiences that are elegant and effective. You will own, drive, and create world-class e2e community digital experience, from creation through execution, with the lens of web as a product. You are community-centric, continuously demonstrate strategic & analytical abilities, and are laser focused on executing at scale.
This role allows you to build subject matter expertise in a data driven, innovative, digital first, start-up style environment. Servicenow.com Product Managers have high leadership visibility, while scaling our Community platform. This is a rare opportunity to make a foundational impact on ServiceNow’s Community Platform and deliver a best-in-class experience on ServiceNow.com.
What you get to do in this role:
Define product vision & strategy that aligns to digital priorities and is informed by quantitative insights, customer pain points, and opportunities for improvement.
Translate strategy into product roadmap with multi-quarter horizon (ultimately a 3+yr strategy)
Define key product success metrics, ensure they are instrumented, and lead with data driven insights.
Develop an experimentation plan to test, learn and iterate
Collaborate with Research, Design, Copy, Analytics, Engineering, Localization, Accessibility, SEO, and other ServiceNow stakeholders to ensure strategy reflects cross-functional perspectives and priorities.
Lead the planning, scoping, and prioritization for your product to achieve customer and business goals.
Deliver seamless digital user experiences across the touchpoints of your customer journey.
Gather, prioritize, define, and translate requirements into executable epics and features.
Manage and own the product lifecycle end-to-end, including data monitoring, experience iterations and stakeholder feedback loop.
From intake through launch, be the main point of contact for internal and external stakeholders for your product area.
Establish and maintain relationships with Product Managers across all scrum teams, to evaluate and manage dependencies.
Create and maintain documentation – product area lifecycle management guidelines, product strategy deck, stakeholder list, KPIs, etc..
Represent the team with partners and senior company leaders to align resources and prioritization.
To be successful in this role you have:
2 – 4 years of experience working as a Product Manager, preferably in B2B Enterprise.
A passion for building great user experiences across web & mobile devices
Devise and design solutions using data driven insights, and drive them through completion, to address user needs
Define requirements, user experience & functional specifications
Content Management Experience a plus
Big picture thinking combined with business acumen & critical thinking
Strong oral & written communications skills, ability to articulate business implications
Self-starter and self-disciplined
Collaborative & partnership skills, work as team player with diverse teams to drive business outcome.
Experience in a Professional Services environment engaging with executive stakeholders, Architects and extended program teams.
Ability to learn technology quickly through instruction & self-training
Ability to work in an international, fast-growing environment