Temporary Toronto Closes: 2023-02-13

Ontario is looking for dynamic, highly motivated Senior Product Managers with experience in digital product delivery to join the Ontario Digital Service (ODS), Ministry of Public and Business Service Delivery, to lead, design and deliver products at scale that have millions of users.

We seek energetic self-starters with a background in developing digital products and strong leadership capabilities. The ideal candidates should have experience delivering digital products either in the traditional online; government; new digital offering or related technologies. Your responsibilities include working closely with internal and external program and engineering team members. You will interact with many other groups to define and deliver world-class products in an exciting, fast-paced environment.

The selected candidates will challenge assumptions and design products first and foremost with Ontarians in mind despite the complexity that is often behind the scenes. You must possess outstanding verbal and written communication skills.

Be a part of a world-leading public service and help improve the lives of over 14 million people of Ontario.

Our team

The Product chapter is helping transform the Ontario Public Service (OPS) into a digital organization. In addition to leading by example, your role includes coaching others, sharing the product management experience and ensuring product management evolves as a practice across the OPS.

You will work on a variety of products during your time with the ODS, which delivers best-in-class digital products to the people of Ontario. Whether building tools to respond to COVID-19, providing Ontarians with a digital credential, or iterating our flagship Ontario.ca, the ODS is a place where you have access to big societal problems and resources to solve them. The product managers in our Product chapter lead the multi-disciplinary teams who work with ministries to shape what digital government looks like in Ontario.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy < https://www.ontario.ca/page/ontario-public-service-anti-racism-policy > and the OPS Diversity and Inclusion Blueprint < https://www.ontario.ca/page/ops-inclusion-diversity-blueprint > pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code < http://www.ohrc.on.ca/en/ontario-human-rights-code >. Refer to the application instructions below if you require a disability-related accommodation.

What can I expect to do in this role?

In the role of Senior Product Manager, you will:

• Collaborate with development and user experience teams to deliver impactful products on a day-to-day basis to build iterative, high-quality products
• Dive deep to understand the people of Ontario and their problems, and champion those problems with your product team to craft and share a vision for how we can best solve these problems
• Motivate your team and everyone around you through great storytelling and communication
• Be strategic and tactical – help define the product strategy, but also roll up your sleeves and get it shipped
• Lead products from concept to release, while ensuring smooth operations and continuous product improvement
• Build solid relationships with partners to understand users’ needs, program goals, and the program’s policies and operational constraints so that you can develop products that are valuable, usable and feasible
• Provide product management advice and guidance across the Ontario Digital Service and throughout the Ontario Public Service to share expertise and build digital capacity in government
• Demonstrate curiosity and seek to understand how a product technically works, ask questions and challenge assumptions
• Demonstrate passion about the user, putting users at the centre of all you do
• Work out loud and encourage your team to communicate process to co-workers and to partners throughout their work

What you bring to the team

• You believe diversity and inclusion help create the best conditions for people to achieve the best results, knowing the best ideas come from everywhere and everyone.
• A resourceful attitude and positive negotiation skills — you’ll be working with a lot of different teams across the OPS and with external partners
• You are solution focused and know how to get the job done
• You have a minimum of 5 years of experience in digital product management
• You are passionate about users and technology
• You have a proven ability to design new and innovative solutions
• You are able to work independently, anticipating and resolving problems

Location: Toronto

How do I qualify?

Product Management

• You have experience developing a product vision and strategy, and have led multi-disciplinary teams to achieve that vision from concept to launch using such methods such as agile.
• You have strong decision-making and prioritization skills.
• You have experience collaborating with a multi-disciplinary team to translate the product vision into a backlog and lead the team through smooth and continuous delivery.
• You have experience working on a mature product, balancing the need to address technical debt with new product enhancements through continuous iterations.
• You have knowledge of, and experience with, project management methodologies, principles and processes.
• You have experience and an understanding of product objectives, goals and metrics in order to oversee the development and implementation of large-scale projects.
• You are experienced in change management and risk management principles and processes to provide leadership in the development of strategic plans and change management initiatives and their roll-out.

Digital Leadership

• You have an understanding of the digital marketplace, digital platforms, technology and market trends to identify product opportunities.
• You use data to make decisions, gathering anonymous data insights by design to improve product outcomes.
• You have demonstrated experience developing and maintaining working relationships with internal and external stakeholders and can effectively promote collaboration among differing viewpoints.
• You have experience providing guidance in the areas of digital systems/products, data sources and the collection and context of data.

Technical Experience

• You demonstrate curiosity and seek to understand how a product technically works.

• You are able to dive into the technical details and understand technical concepts that are explained to you.
• You have a thorough knowledge of, and experience with, a broad range of technologies, including common internet protocols, web analytics, semantic markup, REST, and other foundational web technologies that underpin modern digital applications.
• You embed privacy and security into product delivery processes and design.
• You have a thorough knowledge of, and experience with, the Accessibility for Ontarians with Disabilities Act (AODA) and WCAG 2.0 AA.

User Experience and Design

• You have knowledge of user experience design and user research principles and concepts.
• You are able to communicate to designers and articulate what is and isn’t working about a design.
• You can translate user or data insights into actionable design comments and critiques.


• You communicate effectively with technical and non-technical stakeholders, cross-functional teams and across business lines.
• You have experience influencing others by persuasion rather than authority – making your case through excellent communication, speaking clearly to be easily understood, and writing powerfully to persuade.
• You have experience working with a complex group of stakeholders to understand and support their users’ needs.

Additional Information:

The Ontario Digital Service is very serious about diversity, equity, inclusion and belonging. We apply that lens to every aspect of our work. Traditional schooling is only one of many paths to knowledge and experience. If you’re interested and feel you’re a good fit for the role, apply.

We encourage applications from all people, including people with disabilities, Indigenous, Black, and racialized people, people from diverse ethnic and cultural origins, sexual orientations, gender identities and expressions.

The Ontario Digital Service is a remote-friendly organization and encourages productivity and work-life balance. While this position is headquartered at 595 Bay Street in Toronto, we encourage you to apply as flexible work arrangements may be considered.

We try to recruit as fast as we can, but hiring the right candidate takes time. Currently, the average recruitment can take up to 4 months. Thank you for your patience and understanding.

Salary Range: $74,877 – $110,338 Per Year

Additional information:

·         5 Temporary, duration up to 12 months (with possible extension), 595 Bay St, Toronto, Toronto Region

Please apply online, only, by Monday, February 13, 2023, by visiting www.ontario.ca/careers, and entering Job ID 194018 in the Job ID search field. If you require a disability-related accommodation in order to participate in the recruitment process, please contact us at www.gojobs.gov.on.ca/ContactUs.aspx to provide your contact information.

The Ontario Public Service is an inclusive employer.