Product Manager (Technical)
Overleaf is a scaleup and social enterprise that builds modern collaborative authoring tools for scientists — like Google Docs for Science. We make an online, real-time collaborative editor for papers, theses and other documents written in the LaTeX markup language.
We have over 11 million registered users from around the world, over 400,000 people use our platform each day and we host over 100 million user-created projects. Our company is growing and we are looking for a Product Manager to lead our discovery and development initiatives related to our product expansion, and beyond.
We’ve been recognised as one of the UK’s top 100 fastest growing businesses and included in the FEBE Growth 100 list. We were Best SaaS for Nonprofits or Education in the 2020 SaaS Awards Program, and a finalist in the Digital Leaders Impact Awards 2022. We’re part of the Digital Science family of science, health and ed-tech companies.
The Product Team
We are an interdisciplinary team made of product managers, UX designers and data analysts. We are a growing team of 12, with most people joining in 2021. The team is small enough that everyone has a few hats to wear, but large enough that we have experts who can guide the rest of the team in their area, such as User Research, User Experience or Analytics. Some of us come from a teaching background, or marketing, engineering, QA and more disciplines, which gives the team its unique flavour.
Our team’s mission is to explore the future of Overleaf through data, design and research.
Your New Role
We are looking to hire a Product Manager to lead our discovery and development initiatives related to our product expansion, and beyond (integrations, API, etc). You will take ownership of researching, understanding and delivering value to our users, enhancing their workflows for both our hosted SaaS and on-premises solutions. As part of a Product Trio (Product, UX, Engineering – plus others), you will map opportunities using product discovery methods and shape your own roadmap and KPIs. You will lead on projects related to your area of expertise from start to finish. This will usually involve:
Understanding user needs:
- Carry out primary research to understand users and their pain points, identifying opportunities to address them.
- Nurture and grow our rich database of user insights, mining data as needed and present it to stakeholders in various contexts.
- Based on research insights, formulate hypotheses to be tested with a variety of qualitative and quantitative methods.
Shaping and developing solutions:
- Shape a vision, define the problem and align the team with clear goals, objectives and user stories.
- Map and test assumptions with a variety of qualitative and quantitative methods.
- Distil existing user research data to support the team in making the right decisions.
- Work closely with UX designers, data analysts and engineers throughout the release process, from shaping to building, testing and releasing.
- Clearly define measures of success for A/B testing, balancing the need for accuracy with shipping value to users quickly.
- Recognise and celebrate success regularly when things go well, while fostering a growth mindset when things don’t go so well.
- Lead and facilitate planning sessions with your team to prioritise work, often applying decision-making frameworks (e.g. RICE).
- Keep other stakeholders informed as progress is made, through regular demos, Show & Tells and presentations.
Understanding the Business:
- Develop and manage a solid product roadmap for your core area.
- Map opportunities and manage input from your stakeholders to enhance our offering on an ongoing basis.
- Clearly communicate our roadmap and product changes in advance of their launch and help them manage communications to customers.
- Take part in customer onboarding sessions, webinars and/or sales negotiations and use these opportunities to conduct user research.
Work closely with other departments to:
- Help them access and understand product information (e.g. releases for our On-Premises product, key features, product roadmap).
- Explain technical dependencies and how they may affect our roadmap.
- Help them access product data/metrics that can provide useful insights for their departments.
- Bring the user perspective in meetings and engage stakeholders with our continuous user research efforts and insights.
Strategy and planning:
- You will input and contribute to the main product roadmap and take part in planning meetings on an ongoing basis.
- You will develop a set of strategic goals and KPIs for your core area on an annual basis, updating stakeholders on progress throughout the year.
As part of the Product team at Overleaf, you will be helping to make Overleaf the go-to place for scientific writing.
How We Work
Overleaf is remote-first — all staff work remotely, and this is part of our values. We also have an office space in London for those that want to use it, and we get the whole team together a few times a year (usually in the UK) for face-to-face time.
Our core hours for meetings are 2pm–5pm UK time; we try to schedule all team meetings during this time, including daily 10–15 minute standup calls and biweekly company update calls.
We always collect user feedback to inform our work. We have UX professionals on our team, and we run surveys and user interviews on a weekly basis to inform our Product Discovery process. You can read more about how we introduced these methods in this blog post.
Our development process is based on the “Shape Up” model, using 6-week delivery cycles and a 4-week cooldown between them. We will provide training on this methodology, but in short it works this way: in each cycle, we have multiple shaping and delivery tracks, each with its own lead and/or product trio. Teams are not fixed, we set them up for each track/cycle, so that everyone gets a chance to work with different people throughout the year.
How We Hire
The stages in our hiring process are typically:
- We will aim to update you on the status of your application within 10 working days from when we receive it.
- We’ll schedule a 30-minute call for a discussion with 2 members of the team to discuss the role and your experience, to see if they look like a good fit.
- We’ll schedule a more in-depth interview with a product trio (PM, UX, Dev), which is typically 90 minutes, in which we also discuss a technical task sent in advance.
- The last stage will be to meet with our CTO & Co-Founder plus another Product Manager so you get to know the team better.
- We’ll make an offer. We usually interview in batches, so there may be a short delay while we interview other candidates, but we will keep you informed throughout the process.
If you have a deadline, please let us know in your application, and we will try to be accommodating.
- To do this job well you’ll need to:
Have a user-centred mindset. You are eager to learn about pain points, needs and desires of users, identifying the best opportunities to develop a product that delights them.
- Be experienced in Product Management as a discipline.You can switch from engaging with stakeholders to resolving technical trade-offs with the Engineering team, always bringing the focus back on our long-term vision and delivering value to our users.
- Be technical. You are familiar with LaTeX or willing to learn about LaTeX and its use within academia and industry. You also understand the difference between a SaaS product and its on-premises counterpart, including their underpinning technologies, e.g. Docker.
- Be commercially minded. You have commercial experience within a B2C SaaS product and/or Enterprise. For example, you are able to read user research insights through a commercial lens, with a view to grow the business while shipping value to users.
- Be based in the US, Canada, the UK or Europe (EU member state)
- Be usually be available in our core hours, 2pm–5pm UK time
- Remote and flexible working.
- Salary up to £50-75k per year, depending on experience.
- You would join a small, dedicated and growing team.
- We organize company and team meetups several times a year for valuable face-to-face time.
- We’ll provide a new Mac, PC or Linux laptop, along with a stipend for other equipment.
- We provide a training budget and allocate time for training; many of us choose to attend relevant industry conferences or buy training materials.
- We run regular remote hackathons to keep learning and experimenting.
- We run a weekly internal seminar series with short talks from staff about their work or personal projects, new technologies and techniques.
Additional benefits package varies by country. Please ask us.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Underrepresented groups often do not apply and we encourage them even if they do not meet all the requirements.