User Experience (UX) and Product Lead

Full-Time North London & Manchester Closes: 2023-03-08

Hours: Full-time or part-time (28-35 hours per week, Monday to Friday). Flexible working is possible. Job shares can be considered, dependent on skillset

Salary: £68,000 to £69,500 FTE per annum, depending on experience, plus 6% contributory pension scheme

Location: Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at the Anna Freud Centre in King’s Cross (4-8 Rodney Street, London N1 9JH) or our Northern Hub in Manchester (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD)

The Anna Freud National Centre for Children and Families

The Anna Freud Centre is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

  • Help – digitally powered services, tools and datasets to support innovative frontline intervention;
  • Live – new ways to drive public engagement, awareness and education to support child and family mental health;
  • Academy – offering an expanded range of blended mental health training and education for professionals;
  • Communities – peer to peer knowledge and practice sharing between professionals.

The Anna Freud Centre has launched an ambitious strategic plan for 2022-2026 to grow the Centre’s reach, influence and impact. Four digitally powered platforms are at the heart of delivering the strategy:

The User Experience (UX) and Product Lead will have a leading role for user-centred insight, brief setting, platform and product innovation and user-testing. They will hold a leadership position with the Closing the Gap Acceleration Team, a small team that supports the centre’s implementation of the strategic plan. This role will work across a number of innovative projects, to manage relationships between external UX partners/ agencies and key internal and external stakeholders including influential leadership, experienced clinicians and academic researchers as well as developing and leading the UX workstream as part of the internal Digital Transformation required by our strategic aim to increase and improve our reach.

This is a unique opportunity for an individual with UX and product management experience to lead in the development of projects supporting children and young people’s mental health in a broad variety of scenarios. Working with the leaders in research and innovation at the Centre, the post-holder will be at the forefront of change in the sector. We very much look forward to receiving applications. Please refer to the Job Profile for all the role requirements.

Closing date for applications

Midday (12pm), Thursday 8 March 2023.

Notification of interview

Shortlisted applicants will be notified no later than Monday 13 March 2023. Please note: due to volume of applications expected, we will be unable to notify unsuccessful candidates.


Interviews will be held in the week commencing 20 March 2023.

We are unable to accept CVs and kindly request no contact from agencies.