Little Village is like a foodbank, but for clothes, toys and equipment for babies and children up to the age of 5. We’ve grown to be one of the largest ‘baby banks’ in the UK, supporting over 17,000 children since we launched in 2016. Families are referred to us via a network of over 1,900 professionals such as midwives and social workers.
As a volunteer powered movement of parents committed to alleviating child poverty, Little Village’s vision is that every child in the capital has the essential items they need to thrive.
Little Village relies on technology to run. We use SaaS platforms to manage our fulfilment of clothing and equipment for families either remotely through delivery, face to face with a ‘personal shopping’ experience in several London hubs or to ‘bulk partners’ where several families need help in one go.
We recently completed a discovery phase which identified a series of opportunities for significant improvement to the way we work. We now need to work with our teams to detail the new processes, elicit requirements, design a solution, and then start build, choosing a SaaS platform and working with external development resource to make it happen.
Purpose of role: The Product Manager will have responsibility for the entire Little Village digital footprint as well as the design and delivery of new tools to improve how the charity works.
You will have responsibility for bringing together organisational goals, user needs and budgetary limitations and for delivery of new processes using technology. You will oversee the design of the end-to-end user journeys (for referral partners, kit donors, volunteers, staff, donors, and stakeholders).
Critical to the success of this work will be the ability to work with the users to take them on this journey with you, working as part of a team. You will bring in contemporary digital approaches and product thinking to the charity and will create the right decision-making structure, putting in place ways of ensuring that all users feel involved and listened to as part of the process.
You will own all the digital products including our front-end tools, website, Salesforce or other CMS, APIs and platform integrations. As well as owning the delivery plan, you will have responsibility for overseeing service design.
In the short term, you will lead the implementation of tech improvements identified in our recent discovery phase.
Please visit our website for a full job description and how to apply