Solutions Consultant, UK (product manager experience a plus)

At Amplitude, we’re building analytics that helps our customers use data to build better products and drive growth. We’re already the analytics platform of choice for many top product teams around the world including Microsoft, Hubspot, Adidas, and Backed by top VCs – Battery Ventures, Benchmark and YCombinator – our team is defining the future of how companies interact with data to build better products.
Amplitude is opening up our London office and looking for someone to help lead the charge. In this role, your primary responsibility will be helping to drive new business as a Sales Engineer, but also helping grow customers in the region as a Success Manager. If you enjoy explaining technical products to business users, and you can credibly communicate value to a prospect/customer, you should join us at Amplitude! As an early employee in London, this role has a huge opportunity for impact!

What We Need You To Do:

    • Own the development of custom presentations, demonstrations and prototypes of Amplitude to articulate use-cases and value to prospective enterprise customers across many verticals
    • Proactively and accurately identify prospect pain and propose creative solutions
    • Partner with the Account Executive team to move deals to close
    • Drive trial periods with prospects to ensure they are effectively learning and engaging with the platform
    • Educate a variety of audiences on both technical and functional product analytics concepts
    • Stay up-to-date on product releases and new features, assist in training new hires and other sales team members
    • Document and communicate product feedback and new requirements from the field
    • Create and maintain a positive relationship with all your customers to maximize customer retention and reduce churn
    • Partner with Account Executives to build growth strategies for your accounts to work them through renewal and upsell conversations
    • Drive onboarding process, conducting hands-on training on the platform, and drive production adoption

What You’d Bring to Amplitude:

    • At least 5 years of experience in customer facing role (sales engineering or customer success roles are preferred)
    • Prior experience helping sell products in the BI, analytics, or SaaS space
    • Passion for contributing new ideas to a quickly growing team & challenging the status quo
    • Technically adept, with experience in mobile or web technologies (experience with Swift, Javascript, Python, or SQL is a bonus!)
    • Excellent communication and presentation skills
    • Demonstrated ability to learn and explain a technical product or concept
    • The ability to empathize with customer pain
    • Knowledge of account and portfolio management, especially regarding account expansion a plus
    • A consistent record of success in previous positions
    • An aura of integrity, professionalism, and a willingness to assist
    • Knowledge of the analytics space is a plus
    • Ability to travel to help our prospects or customers in the region, and back to Amsterdam (EMEA HQ) (up to 50%)