Senior Interaction Designer

Salary range: £59,981 – £79,956

Do you want the chance to work on services that matter, with people who value design and create work you’re proud to talk about?

Do you look to the future while designing for the now, immersing yourself in trends and constantly challenging the status quo?

If you are a designer who is passionate about understanding how users behave with a knack for designing simple interactions and intuitive products, we might be the right fit for you.

At the Ministry of Justice Digital and Technology, you’ll be welcomed into a large family of interaction, service and visual designers. You’ll work in a multidisciplinary team, alongside user researchers, service designers, content designers, product owners, delivery managers and developers to deliver word-class, user-centred services.

As a Senior Interaction Designer, your job will be to design accessible public and internal services that are simple enough for everyone to use. You’ll be excited by the challenge of creating digital services that work across multiple channels, devices, browsers and platforms. You’ll be able to see the bigger picture as well as the fine detail, and be able to sketch in code as well as on paper. You’ll understand how the internet works and how to design in an agile environment.

You’ll want to help the government transform they way it delivers services, so that they’re more efficient, simpler, faster and easier to use. You will also be expected to play an active part in the design community both internally and across the government.

The role

As an Interaction Designer you will:

  • Understand user needs and track interactions across departmental and organisational boundaries
  • Work with the team and stakeholders to capture the entire perspective of your service, set the vision and build a roadmap for the future
  • Capture, document and present end-to-end user journeys in a clear, engaging way
  • Actively contribute the design perspective in discussions with teams and stakeholders
  • Arrange all interactions into rational user journeys with an awareness how they affect/can be reused across services
  • Create and rapidly iterate digital service prototypes
  • Utilise, iterate and introduce interaction patterns and standards that scale
  • Welcome constructive criticism and be able to constructively review the work of others
    Be excited about the future and bring new trends and technology into services
  • Measure recently released product features to establish benchmarks and to identify potential areas of improvement
  • Work with user researchers and front-end developers to turn concepts into user-centred services
  • Ensure that the design of services is consistent, both internally and with the rest of GOV.UK
  • Contribute to cross government interaction design patterns and standards

Skills and experience

The ideal candidates will be able to demonstrate:

  • Have a design related degree qualification and 5+ years of relevant industry experience
  • Know how the internet works
  • Show an active interest in and be up to speed with current design trends in both the public and private sector
  • Be able to sketch and prototype on paper and in HTML
  • Experience of building and maintaining interaction pattern libraries
  • Be proficient with a wide range of design software (eg Sketch, Creative Suite)
  • Be able to work quickly in an agile environment
  • Be able to explain ideas in a way that other people understand
  • Know how to use data and research to influence design thinking
  • Understand how form and function work together
  • Know how to remove complexity from services
  • Be able to write for user interfaces
  • Explain design decisions and be able to represent a service at a service assessment
  • Assess a service and give constructive feedback
  • Put forward the case for design with a product manager
  • Collaborate on designs with a developer
  • Engage the whole multidisciplinary team with the design process
  • Lead a workshop
  • Ability to mentor other designers


  • Truly flexible working. Whether it’s working from home or remotely, working part time, job sharing, or working compressed hours, we have people doing it, and are happy to discuss options with you
  • Lots of training and development opportunities
  • A civil service pension with an average employer contribution of 22%
  • 25 days annual leave (plus bank holidays), and an extra day off for the Queen’s birthday
  • Great maternity, adoption, and shared parental leave, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too
  • Bike loans and secure bike parking (subject to availability and location)
  • Season ticket loans, childcare vouchers, and eye-care vouchers


If selected for interview, candidates should be prepared to show a strong portfolio of interaction design and prototype output that demonstrates effective user-centred design output and be able to explain previous examples of the following:

  • How you used data and research to influence design thinking
  • Show how they have validated and iterated prototypes
  • The ability to communicate the vision and roadmap for a service you have worked on
  • How you influenced stakeholders to make positive change
  • Experience of working in agile teams
  • Show how you have captured and synthesised output from workshops
  • Be able to talk about how you encouraged collaboration in a previous team
  • Assessed quality and driven continuous improvement