Senior Service Designer

Salary range: £59,281 – £79,956

Do you want the chance to work on services that matter, with people who value design and create work you’re proud to talk about?

If you’re a designer who looks to the future while designing for the now, keeps abreast of design trends and constantly challenges the status quo, we might just be the right fit for you.

At the Ministry of Justice Digital and Technology, you’ll be welcomed into a large family of interaction, service and visual designers. You’ll work in a multidisciplinary team, alongside user researchers, interaction designers, content designers, product owners, delivery managers and developers to deliver high quality, user-centred services.

As a Service Designer, you will be responsible for the end-to-end design perspective of a service. You will identify gaps and opportunities for end users and the organisation across all touch points within both digital and non-digital services, ensuring consistency and the value exchange.

You will also be expected to play an active part in the design community both internally and across the government.

The role

As a Service Designer you will:

  • Work with the team and stakeholders to capture the entire perspective of your service, set the vision and build a roadmap for the future
  • Understand the existing system of your service and work with teams to target improvements and cost reductions
  • Capture, document and present holistic user journeys in a clear, engaging way
  • Actively promote the design perspective in discussions with teams and stakeholders
  • Understand user needs and track interactions across departmental and organisational boundaries
  • Arrange all interactions into rational user journeys across the service
  • Create and rapidly iterate both digital and non-digital service prototypes
  • Utilise, iterate and introduce digital patterns and standards that scale
  • Welcome constructive criticism and be able to constructively review the work of others
  • Be excited about the future and bring new trends and technology into services
  • Analyse failure within services and identify root causes for that failure

Skills and experience

The ideal candidates will be able to demonstrate the following:

  • Have a design-related degree qualification and 5+ years of relevant industry experience
  • Know how the internet works
  • Show an active interest in and be up to speed with current design trends in both the public and private sector
  • Be able to sketch and prototype on paper and in HTML
  • Be proficient with a wide range of design and presentation software (eg Sketch, Creative Suite, Keynote)
  • Be able to work quickly in an agile environment
  • Be able to explain ideas in a way that other people understand
  • Know how to interpret user research and data
  • Understand how form and function work together
  • Know how to remove complexity from services
  • Explain design decisions and be able to represent a service at a service assessment
  • Assess a service and give constructive feedback
  • Put forward the case for design with a product manager
  • Collaborate on designs with a developer
  • Engage the whole multidisciplinary team with the design process
  • Lead a workshop
  • Ability to mentor other designers


  • Truly flexible working. Whether it’s working from home or remotely, working part time, job sharing, or working compressed hours, we have people doing it, and are happy to discuss options with you
  • Lots of training and development opportunities
  • A civil service pension with an average employer contribution of 22%
  • 25 days annual leave (plus bank holidays), and an extra day off for the Queen’s birthday
  • Great maternity, adoption, and shared parental leave, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too
  • Bike loans and secure bike parking (subject to availability and location)
  • Season ticket loans, childcare vouchers, and eye-care vouchers


If selected for interview, candidates should be prepared to show a strong portfolio of design output that demonstrates user-centred design and be able to explain previous examples of the following:

  • How you used data and research to influence design thinking
  • The ability to communicate the vision and roadmap for a service you have worked on
  • How you influenced stakeholders to make positive change
  • Experience of working in agile teams
  • Show how you have captured and synthesised output from workshops
  • Be able to talk about how you encouraged collaboration in a previous team
  • Assessed quality and driven continuous improvement