User Experience Lead

User Experience Lead

Application closing date 15/04/2018

Location Holborn, London

Salary Circa £34,333 (inclusive of Inner London Weighting) per annum

Package Permanent, Full-Time (Working 35 hours a week)

Are you eternally curious, creative, resourceful, and good at navigating ambiguity and building something from nothing? Want to work in an innovative and fast-paced environment and develop and deliver ideas that make a difference? Join a great team equipped with a flexible working environment and handy collaborative tools (we use Basecamp, Slack, Mural, Trello etc). Basically, we’re built to just do it and make things happen!

How we work:

Action for Children does what’s right, does what’s needed and does what works for children in the UK. Every year, our team changes the lives of 370,000 children, young people and families.


The Innovation team develops and optimises products that generate income, increase engagement and deliver services. As the User Experience Lead, you will be leading projects in fundraising product development and digital service delivery, championing the user in everything we do.


We believe in:


  • INNOVATION that’s strategically focused and turns ideas into solutions that add value to users and Action for Children


  • PRODUCT DEVELOPMENT that’s iterative, audience-led and evidence-based


  • INNOVATION CULTURE that encourages curiosity and experimentation, and celebrates taking risks and learning from failure


How you’ll make a difference:

  • By developing, advocating and enacting research strategies to understand user needs for products and services, and to continually test and improve them.
  • By encouraging team involvement in user research, team analysis, design rationale and decision making based on user needs.
  • By mentoring members of the digital and innovation team to ensure quality of research, and drive improvements in practice.
  • By planning, designing, preparing and running user research activities to support the design, development and continuous improvement of digital services.
  • By designing and running contextual and discovery research to develop a deep understanding of the needs of all users of a service or product.
  • By managing the usability and accessibility testing process from recruiting participants, designing test tasks, and preparing discussion guides, to test moderation, analysis and presenting results.
  • By designing, executing and analysing quantitative surveys.
  • By leading colleagues to analyse research data and synthesise findings so that research is shareable and traceable in the learning library.
  • By effectively communicating user research findings to the team and the wider organisation, so that they share a strong and empathetic understanding of their users (including presentations, informal sharing such as blogs and team updates and formal reports).
  • By working closely with designers and developers to turn user research findings into stories and actions that lead to valuable product and service features.
  • By working with product managers to define user-centred KPIs, to create a rich picture of user behaviour to tell the full story of how and why people use our products and services.


What you’ll need:

  • Demonstrable knowledge, experience and passion for user-centred design practices for web, service, product or software development.
  • Proven experience of understanding user needs for web content, tools and transactional services, especially those with the most complex user journeys.
  • Proven experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods.
  • Strong understanding of strengths and limitations of different research methods.
  • Proven experience of presenting user research findings in a wide variety of formats and contexts.
  • Proven experience introducing and establishing user research practices in an organisation.
  • Proven experience of working in an agile development environment with designers and developers and product managers to create new fundraising products and digital services.