We’re BookingGo, the ground transport division of Booking.com.
We’re the ones who empower people to get where they’re going. Whether they’re taking the wheel or sitting back and leaving it to the driver. Whether they’re heading straight from A to B or enjoying the freedom to go wherever their journey takes them.
To do that, we operate multiple brands:
Booking.com – We’re the transport arm of the world’s leading travel booking site.
Rentalcars.com – The world’s biggest online car rental service, putting customers behind the wheel at over 50,000 locations worldwide.
Rideways – Finding the best way for each customer to get from A to B.
Connect – Bringing our tried-and-tested magic to our partners’ sites, delivering seamless travel experiences through brands our customers already know and love.
With our HQ in Manchester, we’re part of the worldwide Booking.com family. At the same time, we’re proud of our own unique identity. Speaking 42 languages, our 1,600+ staff come from all over the world, just like our customers. What brings us together is our love of adventure: our own as well as other people’s. It’s easy to be passionate about a job that enriches so many lives on a daily basis, and our workplace reflects our passion, our diversity, our global focus. Just search “Manchester’s coolest office” and see for yourself.
And we’re in good company. Together with priceline.com, KAYAK, agoda.com, and OpenTable, we’re part of Booking Holdings, the world leader in online travel and related services.
About the role
We are looking for a highly motivated Senior Product Owner who thrives in a fast paced and collaborative environment. Here at BookingGo we aim to delight and engage our users constantly with a great experience that keeps them coming back for more. To help innovate our mobile app offering that plays a pivotal role in our customer experience enhancement strategy aimed at helping our customers gain and experience more in each of their interaction with us, we are looking for an experienced product leader with extensive mobile app experience.
In this role as Senior Product Owner, Apps & Engagement, using data and customer feedback, you will derive an understanding of the nuanced customer needs across various steps in the car hire journey and will use this to build value offerings and in app features that help our customers save time, money and experience more in each of their interaction with us.
In this role, you own the strategy and execution of all the key areas that are essential to connect the dots and offer a very relevant and contextual customer experience across all car hire touch points and BookingGo interaction channels. You will own the areas of customer identity, personalisation, engagement/customer advocacy channels and loyalty offerings in this role. You will lead product teams for apps and engagement with very passionate product owners. You will own our high-level strategy for our future expansion into new native app channels like voice, chat bots and digital assistants.
We’re looking for someone who is a star in their own right and can inspire others but at the same time, roll up their sleeves and own the journey to define next generation engagement and app experience with the world’s largest car rental brand. As part of a Tech Company growing quickly, high performers can expect extensive opportunities for progression and development.
Key responsibilities
To successfully deliver change in a fast-paced working environment you will need to:
Develop a deep understanding of the current and future customer needs across all areas of the business – and how those needs interact with your product portfolio
Deeply understand user needs around post purchase touchpoints through focus groups, field research, dog fooding and data/analytics
Work with the leadership team and other senior stakeholders to define the overall strategy and direction for your product portfolio
Build, lead and coach a team of Product Owners
Develop right mind-set and pace with the team to fail fast, learn and iterate in scale.
Work with senior architects, heads of development, delivery and operations to design and deliver products and services to delight our customers
Be accountable for the end-to-end delivery of products within your portfolio
Work with product teams, coaches and engineering to drive continuous efficiency improvements
Communicate with key stakeholders to keep them up to date and bought into the product development process
You must:
Have 5+ years’ experience as a senior product owner/ Head of Product/ Product Director
Experience working on transactional & successful, user-focused products in B2C space
Strong experience working on native mobile apps (IOS and Android) and driving strategy of consumer apps used by million+ users
Have experience in app promotion and ASO
Understand what an exceptional user experience entails and how to deliver it whilst balancing against other competing priorities
Be commercially aware and have a strategic mind, able to identify business opportunities and deliver against them
Be able to define and communicate product vision or strategy to others
Have excellent communication skills and be able to communicate with the business at all levels
Be a highly motivated self-starter with a flexible, can-do attitude
Desired:
Experience in driving loyalty and customer engagement programs
Experience in building and driving API and web service programs
Domain experience in travel ecommerce.