Senior Product Designer

At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organization. From the Scandinavian aesthetic of our workspace to the way we gather, work and create – design is an integral part of everyday life at Zendesk.
Are you a passionate senior designer, interested in helping us visualize the future of the Zendesk Guide product? We would love to hear from you.
You will be an integral part of the product design team in Copenhagen working closely with product managers and engineers to optimise, grow concepts through design exploration, ideation and research.
What we’re looking for:
  • A Senior Product Designer with a demonstrated track record of managing user centred design methodologies and communicating with senior level stakeholders from all parts of the business. You demonstrate a deep dedication to customers by investing significant time observing them work and validating ideas with them.
  • You collaborate, inspire through conversation, lead on facilitation and design with the user in mind. You’re curious about emerging tools and technologies but you’ve also mastered your own workflow and know when to gather the appropriate inputs. You know how to build trust with colleagues, manage programmatic partners and can use radical candour when it’s needed.
  • You possess a portfolio that demonstrates an excellence in user experience and visual design skills that are simple, empathetic and solve a problem. You will be part of our global creative team which spans the disciplines of product design, user research, UX writing and brand. Your home will be here in Copenhagen where you get to work on industry defining, dynamic and complex design challenges for real customers.

What you get to do every day:

  • Own the design process through exploration, ideation and user validation.
  • Design interaction models, wireframes and mockups that promote ease of use and optimize how customers interact with our products.
  • Present design solutions to stakeholders and company executives, defend design decisions and incorporate feedback into the design cycle.
  • Develop, grow and champion a positive, productive and passionate design culture.

What you bring to the role:

  • BFA or similar and a minimum of 5+ years of increasing responsibility in product design
  • Experience in high paced, agile software-as-a-service environments, preferably in the B2B space
  • Proven expertise turning complex business problems into simple and engaging products
  • Strong command of interaction design, visual design and information architecture with a mind for simplicity of design
  • Experience working with and supporting multi-disciplinary teams
  • Capable of communicating and prototyping interactions rapidly at all levels of resolution
  • Deep knowledge of modern web UI patterns
  • Propensity for experimentation
  • A portfolio that showcases your work, provides detail of your role on projects and shows examples of functional designs that you have developed from requirements through design delivery
  • Desire and ambition to grow, mentor and support other designers on the team
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.