UX Researcher

PayLease has an exciting opportunity for a UX Researcher to join our team. The UX Researcher will take their base of knowledge in terms of human behavior, best practices and research methods to create a content strategy and information architecture for the best possible user experience. They will effectively engage with users to extract the data needed to create a story or a user journey. As an excellent collaborator and leader, they will work closely with Product Management, Engineering and Marketing to create best-in-class experiences for our users.

  • Founded in 2003 in San Diego, currently 250+ employees in two locations (San Diego & Chicago)
  • PayLease is among the fastest-growing technology companies in the United States.
  • Revenue Growth – 600% in past 5 years!
  • Inc. 500 | 5000 list of fastest-growing private companies – 2010 – 2016

Minimum Qualifications

  • 1-3 years of professional UX research and design experience.
  • Expertise in using design research to create Personas, Process Flows and User Journey Maps.
  • Bachelor’s Degree Required
  • U.S. Citizen or Permanent Resident status required.
  • Visa Sponsorship not available.

Duties and Responsibilities

  • Complete systematic and defensible user research to identify the end-user’s goals and pain points.
  • Use the data returned through this research to create a content strategy, information architecture, mock ups and prototypes
  • Own the overall purpose of the user experience and work closely with UI and development to ensure that the appearance and functionality foster to that purpose.
  • Translate qualitative and quantitative data into compelling recommendations to engage the users.
  • Prioritize the feedback and recommendations to ensure that we deliver the highest value items first.
  • Work in an Agile environment and lead iterative evaluations of user-interface designs (usability testing, mockup interviews, qualitative and quantitative measures) and communicate results with recommendations.
  • Independently perform research to gather end-user requirements, evaluate competitor offerings and identify similar use cases that are resonating in the marketplace.
  • Own analytics related to usability and make recommendations based on data-driven assessments.

Skills & Requirements

  • Bachelor’s Degree required, emphasis on Human Factor or Human Computer Interface (HCI) preferred
  • 1-3 years of professional UX research and design experience.
  • Expertise in using design research to create Personas, Process Flows and User Journey Maps.
  • Strong background in research and user testing methodologies
  • Experience in user centered research methods including interviews, observations, surveys, design workshops, and contextual inquiries.
  • Understanding of wireframing and rapid prototype design tools, i.e. Axure, Balsamiq, Invision, Sketch, Proto.io or other similar tools.
  • Ability to identify and evaluate key UX metrics into findings and write recommendation reports.
  • Desire to work hands-on for an innovative project from start to finish, and possess the ability to think creatively and contribute fresh ideas and progressive insights.
  • Should be able to showcase their work via a digital or printed portfolio that demonstrates creative thinking and problem-solving skills.