Product / UX Designer

Reporting in to the Senior Digital Product Manager, the Product/UX Designer will solve design problems every day by incorporating the needs of the user with the objectives of the business. You will help to evolve the customer experience across all our touch points both online and within mobile app projects. The Product/UX Designer will be working on a variety of design challenges and will be involved in early stage research and ideation, implementation and iteration.

The Product/UX Designer will be joining Crystal Ski during an exciting period of innovation, and with our customers becoming more aware of the availability of choice, the ability to promote and position the user to the forefront of our decision making is key to the role.


As Product/UX Designer you will know the importance of user research and customer intelligence and be able to extract customer problems from them. You will provide user experience, design and innovation direction on projects that create a credible user experience. This is a busy and varied role where you get to work with stakeholders at all levels to champion both UX and UCD on the website and the Crystal Ski app.

You can sketch, ideate, and generate new concepts quickly based on stakeholder direction and self-driven research ensuring consistency and continuity across projects and channels.

You strive to design flows and experiences that not only solve problems in creative and innovative ways, but are incredibly simple and elegant at the same time.
You understand design within an agile setting, and consistently ensure that assets are delivered both on time and in a format that is easy for the team to understand (wireframes, user stories, user journeys, interactive mockups, hi-fi designs etc.)
You are familiar with the strengths and limitations of both Web and Mobile. You enjoy contributing to decisions with the rest of the product, marketing and delivery teams.

You will ensure that new or changing functionality on the site is designed and defined with the user at the forefront by producing specifications through wireframing and/or prototypes. Working with Front End and Back End Developers will be key to ensuring a great user experience. You will work with front end teams to define and create original, on-brand and visually attractive design solutions. With the back end team you will ensure that the proposed UX is feasible and that the technical design and architecture support it, defining processes with them to ensure development is aligned to the user experience

With a passion for ecommerce you will regularly monitor developments in E-Commerce, web interactivity and competitor websites and recommend enhancements to Web Platform and native apps. You will build your own knowledge of latest web technologies and user centred design through online and offline research, attending events and sharing knowledge with the other web teams around the business.


• An enthusiastic product design practitioner and user experience champion, with a background producing high quality, accessible and fresh interfaces and designs
• Passion for creating a superior online user experience, combined with strong analytical and problem-solving skills
• Self-motivated and results-driven, with good oral and written communications skills
• Understanding of the end-to-end user experience process, methods and tools, particularly including usability testing
• Proficient at creating user journeys, wireframing (using tools such as Omnigraffle) and prototyping (eg with Axure)
• Effective team player with ability to work effectively with business and technical people
• Organised, with ability to manage time effectively across multiple workstreams
• Competent in the use of Digital Design tools essential, e.g. Sketch, Invision, Photoshop
• Experience / understanding of the following beneficial: Atomic design principles or working with component libraries, XHTML/HTML, CSS, Javascript, jQuery and XSLT


For us in Crystal Ski Holidays, the mountain is everything. We love it as much as our customers do – and we get to talk about it every day. Imagine that?

Since 1981 we’ve been finding the best places to ski, and the most beautiful lakes and mountains to awaken our senses in the summer months. We are the UK’s leading ski operator and our success is rooted in our people and their passion for the mountains. Many of us started out as reps overseas and have developed careers in the UK after several seasons on the snow. In fact several of the Leadership team started out that way.

We are enthusiastic, fun, approachable, and expert on all things ski & lakes. We work hard for our customers to ensure they can easily choose, book and experience the best possible holiday for them.

TUI UK and Ireland is the UK’s largest tour operator with key brands including TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Sub brands include Sensatori, Sensimar, and Family Life, as well as First Choice Holiday Villages and SplashWorld Resorts. Our airline is the UK’s third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 5.5 million customers each year.

It’s our people that make us number one.

TUI Group is the leading tourism business with over 67,000 employees across the world. The Group includes our unique hotel portfolio, our cruise ships, our own aircraft, tour operators, travel agencies, and much more. At TUI, we have embarked on a journey of development towards a more digital, connected and integrated future. But we haven’t arrived there yet. Join us now and shape the future of travel.

You can look forward to a competitive salary, pension scheme and further benefits such as generous holiday discounts, great rates with foreign exchange and discounts with retailers.