Account Management Lead (m/f)

Full-Time Zagreb, City of Zagreb, Croatia
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We are looking for an Account Management Lead who will lead a team of in-country account managers. The account management lead is technical and business savvy, collaborative, and truly excited about building great products to lead Oradian cloud-based offerings. The successful applicant will report to Head of Customer Success and will help grow and manage a small team of account managers responsible for 15 – 20 microfinance institutions and banks.

Account Managers and the Account Management Lead will have a good grasp of the way in which microfinance institutions make money and how they are run, as well as the services which are offered, and the potential to improve on these services and products to drive efficiencies.

Ultimately, the successful Account Management Lead will collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Oradian provides cloud-based tools for financial inclusion to financial institutions in Africa and Southeast Asia. We are poised to scale operations in the six countries we currently work in while entering new markets.

Applicants must have a solid understanding of SaaS businesses and microfinance. Applicants must have experience working hands-on with customers in different markets, jurisdictions and cultures, and effectively managing teams in a dynamic environment.  This position requires up to 25% travel to customer and Oradian locations worldwide.

Responsibilities

  • Ensuring that the Oradian product suite is being used to its full potential, and that this is enabling each institution to grow as fast as possible
  • Liaison with executive and non-executive institution stakeholders to help the institution move forward
  • Building and maintaining strong, long-lasting relationships with the microfinance institutions
  • Renewals and renegotiations of the contract, with emphasis on promoting the additional services and products as they become available, either within the Oradian suite of products, or as ‘add-on’ 3rd party services and benefits
  • Closing the feedback loop on new features and products as they become available
  • Escalation of any operational or user issues that the institution is experiencing to ensure that these are addressed
  • Cross-functional liaising with the Oradian Product Team, Best Practices and Sales team
  • Preparation of sales reports
  • Identifying new business opportunities

Qualifications and experience

  • 5-10 years of experience in at least one (preferably both) of:
    o    Early stage SaaS businesses
    o    Microfinance and financial inclusion
  • 5 years of account management experience
  • BS degree in an applicable field required. Master’s preferred
  • An exceptional track record of working with customers and liaising with technical teams
  • Excellent written and verbal technical and personal communication skills in English
  • Experience in Agile development methodologies
  • Experience with product management on SaaS products is a plus
  • Experience in banking, fintech or financial inclusion is a plus 

Competencies

  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree in Business Administration, Sales or relevant field

About Oradian

Oradian is a financial inclusion company serving financial institutions in remote, hard-to-reach communities. Using insights from our community of customers, we build a cloud-based toolset that smart financial institutions plug into to access best practice and efficiency. With Oradian, financial institutions are able to boost global financial inclusion by growing and serving more clients.
Oradian’s toolset – and why it’s disruptive
We provide access to our toolset on a subscription basis, based on the number of clients the financial institution serves. Oradian’s subscription model makes it possible for financial institutions of all sizes to access leading technology.
With Oradian’s toolset financial institutions are enabled to drive financial inclusion through:
  • Efficiency with automatic, simplified administration
  • Informed decision-making with real-time data and reporting
  • Growth to reach more clients without incremental costs
By delivering three main business benefits, Oradian delivers the opportunity for financial institutions to know and control their portfolios.
Oradian’s global community
Our global community of financial institutions is made up of over 65 visionary customers – rural banks, MFBs, MFIs, Saccos and Cooperative Societies – from nine countries: Brunei, Ghana, Guinea, Liberia, Malawi, Myanmar, Nigeria, the Philippines and Zimbabwe.
Together, our customers provide access to digital financial services for over two million clients in remote, hard-to-reach parts of the world. We are poised to scale operations and increase sales throughout West Africa, East Africa and Southeast Asia.
Oradian is headquartered in Zagreb, Croatia with offices in Lagos, Nigeria and Manila, Philippines. We are a fast-growing team of talented and committed experts in technology and microfinance. We work in an open, collaborative culture. We have over 100 team members from more than 20 countries.