Founded in London in 1976 by Lloyd Dorfman as a Bureau de Change, Travelex is now the global leading foreign exchange (FX) provider, employing 7,000 people and with a network of over 1,400 retail stores. Alongside retail FX services, Travelex also offers outsourcing solutions, payments and remittances, prepaid cards, ATMs and Mobile PoS FX.
Future growth plans are structured around a four pillar strategy:
Breadth – Expansion of the Travelex retail business into new markets
Depth – Developing and replicating a fully integrated multi-channel customer proposition in key markets
Payments – Developing new digital and mobile payments propositions
Scale – Leveraging Travelex’s global footprint and network of retail stores and vaults as well as its relationships with central banks
The digital transformation of the Financial Services sector is rapidly gaining pace, with $1bn+ valuations becoming increasingly commonplace. Digital and Mobile channels therefore inevitably form a core part of Travelex’s international growth strategy, and the business has already taken significant steps to drive a competitive digital value proposition. This includes committing significant investment to establish a global eCommerce platform in 20 markets and create significant online businesses in key markets including the UK, USA, Australia, The Netherlands and Japan. In the UK, digital makes up 35% of transactions and Travelex is seeking to significantly grow that as well as replicate the same penetration levels in other markets. As a retail business whose assets include a network of physical stores and vaults, as well as an established supply chain and strong relationships with central banks, Travelex is ideally positioned against its pure-play digital competitors to build the leading omni-channel FX business.
The role reports to the Global Digital Product Director, owning the mobile product suite and being the lead across the business for all things mobile Many of Travelex’s digital services will migrate to mobile first over the next two years. And much of Travelex’s businesses reside in developing markets where it’s all mobile.
The Mobile Product Manager will work alongside other PMs and manage a team of developers to drive innovation within Travelex, moving its existing product offering onto mobile but also thinking disruptively about new opportunities and delivering a new product pipeline. They will drive a vision and roadmap to make Travelex the mobile companion for consumers and business travellers when abroad. They will lead the development of a set of apps that may include wallet and payments services.
This role will suit someone who thrives on building and growing businesses, both mature and start-up, and enjoys the challenges and opportunities that come with multiple businesses and multiple geographies. This is a unique and incredibly exciting role with a centre-stage opportunity to shape and define the future of Travelex and build leading global businesses in core areas of financial services that are starting to get disrupted such as payments, cards and e-money/e-wallets.
Vision and Strategy
•Own the mobile roadmap for the business and core services and platform
•Create a compelling mobile experience that puts Travelex at the heart of a user’s travel experience, taking them through the various channels, both on and offline
•Research and develop business cases for new product proposals, drawing on a range of market experience supported by robust data points and articulating that in compelling documentation and presentations
•Actively listen to the business to identify product gaps, ensuring that propositions are aligned to these
•Understand customer behaviours, across different global markets
•Manage a team of developers ensuring they are engaged with the mobile product pipeline
•Own a build; test; learn cycle which delivers product improvement
•Ensure effective and collaborative working with other Product Management functions
•Act as an internal evangelist and champion for all things digital and help drive through organisational and cultural change
Across Function Liaison
•Act as an internal ambassador for the Digital agenda
•Work closely with Partners & BD and Retail, and the Support functions to build understanding of the business need, as well as help the broader organisation understand the Digital capability
•Build close relationships with the IT teams around the world to ensure the delivery of assignments to deadline and specification
•Build close relationships with compliance and legal
•Participate in broader team Product sessions
•Assist the compliance and legal teams with moving projects forward – ensuring colleagues are engaged early and have full understanding of the proposal
Skills & Experience
•Proven experience of taking products from the initial idea stage all the way through to deployment
•Experience of managing a mobile product offering, ideally across multiple markets and on different devices
•An appreciation of the cultural views towards mobile in different markets
•Experience of reviewing an existing product set and being able to make commercially balanced decisions on their effectiveness
•A collaborative and influential style when working with stakeholders to get them to deliver your agenda (particularly where you do not manage them directly)
•Strong commercial acumen: able to demonstrate a comprehensive understanding of how digital and technology plays in a multi-channel retail and wholesale/partners world and how they can grow the Travelex brand, customer proposition and contribute to the bottom line
•Able to lead, influence and command respect with stakeholders throughout the organisation
•Strong brand and customer empathy, demonstrating an understanding of how customers behave
•Confidence with data and analysis
•Strong presentation skills and the ability to articulate technical conversations to non-technical audiences
•Must be able to operate effectively in a matrix organisation across multiple locations
•A roll your sleeves up attitude to ‘get stuff done’