UX Designer

Full-Time Anywhere

Founded in London in 1976 by Lloyd Dorfman as a Bureau de Change, Travelex is now the global leading foreign exchange (FX) provider, employing 7,000 people and with a network of over 1,400 retail stores. Alongside retail FX services, Travelex also offers outsourcing solutions, payments and remittances, prepaid cards, ATMs and Mobile PoS FX.

Future growth plans are structured around a four pillar strategy:

Breadth – Expansion of the Travelex retail business into new markets
Depth – Developing and replicating a fully integrated multi-channel customer proposition in key markets
Payments – Developing new digital and mobile payments propositions
Scale – Leveraging Travelex’s global footprint and network of retail stores and vaults as well as its relationships with central banks

The digital transformation of the Financial Services sector is rapidly gaining pace, with $1bn+ valuations becoming increasingly commonplace. Digital and Mobile channels therefore inevitably form a core part of Travelex’s international growth strategy, and the business has already taken significant steps to drive a competitive digital value proposition.

Role Purpose:

The UX Designer will work alongside product managers, designers, UI folks and development teams in our new Digital Lab to develop customer experience innovation within Travelex, moving its existing product offering onto mobile but also thinking disruptively about new opportunities and delivering new customer experiences in the mobile payments space, for consumers and business travellers when abroad. They will lead influence the development of a set of apps that may include wallet and payments services.

This is a unique and incredibly exciting role with a centre-stage opportunity to shape and define the future of Travelex and build leading global businesses in core areas of financial services that are starting to get disrupted such as payments, cards and e-money/e-wallets.

This role will suit someone who wants to deliver innovative, compelling, simple customer experience in the payments and FX space. We are looking for someone who
– is looking to join an emerging team that is building the future of mobile money
– can thrive in a growing environment
– is driven by getting things in front of customers
– can iterate fast and is willing to throw ideas away to create better ones
– is willing to take chances and try new interaction models
– can speak many disciplinary languages and is capable of rolling up their sleeves
– thrives on building and growing businesses, both mature and start-up

Key accountabilities:

Define mobile payment experiences

• Set the boundaries and processes for designing and delivering customer journeys and consumer experiences
• Develop, Design, and Manage the user experience for digital products
• Define how we approach the design of mobile payment systems and drive the process of User Experience Design
• Create a compelling mobile experience that puts Travelex at the heart of a user’s travel experience, taking them through the various channels, both on and offline
• Research the market, provide competitor analysis and categorise interaction models
• Actively engage in customer research to define and test market suitability, providing data to understand our customers needs through research, interviews, testing, collaboration, and brainstorming across different global markets
• Lead multiple projects concurrently
• Spark fresh ideas that are infused in our culture and our products
• Help maintain and build an easy to follow User Interface Guidelines
• Capture, develop, and deliver ideas/processes that can help our patent portfolio

Across Function Liaison
• Act as an internal ambassador for Digital customer experiences
• Foster a collaboration with the Product Managers, Engineers, Marketers, and our customers
• Work closely with Partners & BD and Retail, and the Support functions to build understanding of the business need, as well as help the broader organisation understand the Digital capability
• Participate in broader product development discussions
• Work closely with all areas of business (including compliance) to ensure that designs and journeys are compliant and usable

Skills & Experience:
• Previous experience in related professional work
• A strong practical point of view of User Experience
• Strong brand and customer empathy, demonstrating an understanding of how customers behave
• Proven ability to work independently whilst providing guidance and direction to help others
• Experience and understanding of Product Management and the agile process
• Experience in delivering a global-scale customer experience
• A portfolio of simple, easy to use and rich user experiences
• Demonstrated knowledge in web, mobile & native platforms (iOS, Android etc)
• Proven experience of designing rich and intuitive user experience / user interfaces for web and mobile products – including web and mobile applications (preferably with payments or transactional experience)
• Proven experience of the process from ideation through to delivery of customer experiences
• An appreciation of the cultural views towards mobile in different markets
• A collaborative and influential style when working with stakeholders
• Strong commercial acumen: able to demonstrate a comprehensive understanding of how digital and technology plays in a multi-channel retail and wholesale/partners world and how they can grow the Travelex brand, customer proposition and contribute to the bottom line
• Confidence with data and analysis
• Strong presentation skills and the ability to articulate customer flows with ease
• Must be able to operate effectively in a matrix organisation across multiple locations
• A roll your sleeves up attitude to ‘get stuff done’
• A passion for what Travelex does, a passion for building great products and consumer experiences and a real interest in the digitalisation/disruption of consumer FX and payments