Product Manager Delivery & Return Innovations


Department: Convenience 
Team Size: 6
Recruiter Name, E-mail: Jenny Bäricke

As a Product Manager for Delivery and Return Innovations you have the opportunity to shape the future of Zalandos last mile convenience in many European countries: you are a key player for creating the next generation of truly innovative and convenient delivery and return options.


  • Work with dedicated teams to create a highly scalable solution and build products that will shape the next generation of convenient delivery processes to ensure customer satisfaction
  • Guarantee that our vision of the most flexible and scalable systems is brought to live. Support and drive the products and projects that are crucial for driving last mile innovations for Zalando
  • Work with an extended network of stakeholders and teams within Zalando who will appreciate your work as product manager and help to prioritize the product roadmap
  • Expect to be part of a cross-functional, autonomous team and get the opportunity to bridge the gap between business, operations and technology



  • Analytical mindset and are eagerness to build new tech products. Bridge the natural divide between business and technology and experience in agile working environments with cross-functional teams
  • Hands-on approach to product discovery, user research, storytelling and backlog prioritization in order to get to the right user stories that really give our customers what they need (and not just what they want)
  • Experience working with Jira, Google Analytics or other software products and in product related roles of delivery or return services. Keep on top of all of the product innovations out there and comprehend complex technical and financial matters.
  • Understand the user needs. Ensure that all relevant stakeholders are aware of the product’s progress and translate product strategy into epics or stories and understand business and operational processes as well as financial and operational KPIS



  • Culture of trust, empowerment and constructive feedback, open source commitment, meetups, game nights, 70+ internal technical and fun guilds, knowledge sharing through tech talks, internal tech academy and blogs, product demos, parties & events
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Extensive onboarding, mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms* (*available in select locations)

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.



Zalando is Europe’s leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.

To keep Zalando’s competitive edge in the market we need to constantly improve our delivery and return proposition. In Delivery and Return Innovations, the heart of Zalandos last mile convenience engine, we know best how to bridge the last mile for our customers by offering the most convenient options to deliver their parcel anytime and anywhere. No parcels can leave Zalando warehouses without our product hence our team has a long history within Zalando Logistics and direct impact on customer happiness.

Delivery and Return Innovations has three main mission statements:

  • We want to offer “personalized convenience” for delivery and returns through personal profiles and data driven recommendations
  • We want to offer affordable free delivery and returns options that are even faster and more convenient than today
  • We want to develop truly unique value added services