Senior Product Manager

The Digital Experience Owner is self-motivated, imaginative, and energetic about building highly competitive digital products.  They assist with driving the vision, direction, and development of one of Navy Federal’s digital products used by our members and employees. The Digital Experience Owner will partner closely with the other members on the product team, including the Developers, and UX representative on a daily basis while also partnering with stakeholders to ensure what is delivered fulfills strategic needs and most importantly drives a superior member experience.


• Collaborate with a cross-functional team to define and launch product vision and strategy
• Assist with the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team
• Influence, and motivate product team and stakeholders towards continuous improvement of product
• Assist with translating program vision into product user stories
• Assist with managing the product backlog including refinement of stories with cross-functional team
• Partner with business analysts to integrate usability studies, user research, and market analysis to into product requirements
• Analyze product usage and other empirical data and how that relates to key member needs to determine changes in product prioritization
• Regularly analyze true needs for product features and constantly push for clear understanding of value
• Serve as an agent of change for Digital Labs, looking for new ways to solve problems for members and collaborate as a team
• Proactively work with product team to formulate creative ideas or solutions for potential issues
• Stay current with technology as well as, government/policy impacts and industry best practices
• Assist with determining when added product value should be pushed to members/employees
• Assist with the communications/presentations to executive management
• Perform other related duties as required


• Experience in XP or Scrum product management or ownership
• Experience leading, shaping and developing innovative solutions while managing business risks
• Effective skill building effective relationships through rapport, trust, diplomacy and tact
• Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives
• Analytical and conceptual skills to create original concepts/theories for various projects
• Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly
• Skill delivering effective presentations to groups of various sizes
• Ability to productively communicate to stakeholders, team members, and leaders
• Experience in developing business or technology strategy
• Knowledge of project/program management processes and methodologies
• Skill influencing and guiding strategic thinking
• Project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members
• Strong verbal, written and interpersonal communication skills
• Strong problem solving and negotiation skills
• Ability to exercise initiative, produce desired results and achieve objectives
• Ability to learn different collaboration or product management tools quickly
Desired – Bachelor’s Degree in Information Technology, Strategy or other related field
Desired – Advanced knowledge of credit union operations/processes and procedures

Bank Secrecy Section

Remains cognizant of and adheres to Navy Federal policies and procedures and regulations pertaining to the Bank Secrecy Act.

Hours: Monday – Friday, 8:00 am – 4:30 pm