FutureGov is a change agency, on a mission to build 21st-century public sector institutions that are catalysts for change in the internet and climate era. We support organisations with digital transformation, service design and community development, building on the best of places to organise for change and radically improve outcomes for communities in the 21st century.
We’re going through an exciting period of change and growth. Because of this, we’re now looking to bring in an exceptional individual for this role.
At FutureGov we are transforming communities and public institutions for the better. We have a strong track record in delivering advisory, digital and organisational transformation in central Government. From large scale transformations to smaller projects, we can provide practical advice, deliver major change and digital innovation to our clients.
We are a trusted brand and have a well-established presence within the Public Sector but have ambitions to go further and develop our offer to the Central Government sector. We are proud of the fact that we ‘punch above our weight’ and often successfully compete with much larger consultancies within the marketplace.
We’re a Living Wage Employer. We encourage applications from women, disabled, and Black, Asian and Minority Ethnic (BAME) candidates and underrepresented groups.
About the role:
As a senior interaction designer at FutureGov, you’ll be responsible for designing the best possible experiences to support delivery of public and non-for-profit services. This means making sure design decisions are usable, accessible and meet the needs of users. This includes everything from defining product propositions to the detail of crafting and building flows, prototypes, user interactions and interfaces.
As a senior, you’ll demonstrate seniority through your values and behaviours as much as your craft. This means you’ll be a role model to junior members of the team and coach designers in a 1:1 context. You’ll use your experience and influence to support in environments where user-centred design is early in maturity.
You’ll work in multidisciplinary teams, collaboratively with designers, researchers, developers, delivery specialists and clients. Within FutureGov, you’ll play a leading part in the interaction design community of practice, actively contributing to how we define and iterate our practice. By making sure the public sector and not-for-profit products we design are usable, inclusive and meet user needs you’ll be helping more people across the UK and Europe access the support and services they need.
At FutureGov we often work at pace to meet client needs and balance multiple priorities. You may work on two client projects at once (two days per week each) and contribute to or lead internal projects in your non-billable time.
What you’ll be doing:
designing strategy: by contributing to change and making an impact through design by developing product roadmaps, prioritising based on risk, stewarding product decisions and embedding standards.
focusing on users: by taking a creative approach to product propositions, defining scope and purpose, based on how it meets user needs and business ambition.
framing problems: as hypotheses to be tested and prioritising based on risk and insight.
communicating design: through storytelling to demonstrate value and intent, achieving desired outcomes.
defining measures: to test assumptions from multiple hypotheses and defining metrics to measure success.
testing ideas: by planning and conducting experiments with users and stakeholders to make decisions based on evidence.
creating prototypes: by applying technical knowledge and experience that result in workable prototypes at different levels of fidelity (paper, clickable and code)
designing accessible interfaces: by crafting flows and visual designs that are accessible, meet user needs, and deliver the best possible user experience; embedding inclusive design approaches from conception to delivery.
establishing design patterns: as well as implementing existing design systems and contributing to their development.
collaborating with development teams: by translating designs into user stories, moving products from alpha/prototyping into live at scale and acting on qualitative and quantitative feedback from users of services.
Skills and experience (essential):
designing inclusive and accessible digital interfaces
working with hypothesis-driven design approaches
designing user flows, journeys, interactions and user interfaces
prototyping interactions at the right fidelity (paper, clickable and code)
planning and conducting usability testing with users
defining success measures for digital products
talking about design in a way others can understand
experience of working within multidisciplinary agile teams
experience working across multiple product phases, from initial research/discovery to live services
establishing design patterns, creating design systems or using existing design systems
leading workshops, designing collaborative with non-designers
coaching/mentoring other designers
Skills and experience (desirable):
experience using web analytics to inform user needs
experience managing the quality and wellbeing of other designers
experience working in central government to the GDS service standard
Why work at FutureGov?
the opportunity to achieve impact in the public sector through your work
flexible working to help you function at your best
generous parental leave
25 days annual leave allowance excluding bank holidays
we’re collaborative, and will readily give our time to help your development and invest in your training
we’re a great team and regularly hang out together – whether that’s our Friday team breakfasts, summer retreats or interest groups to help everyone connect
cycle to work scheme
everyone has a voice – inclusivity and respect are key to our culture
we help you make time for the things that matter through generous holiday allowance, pension schemes and paid volunteer days
drinks and snacks in our studio
Closing date: 8th August 2021
Salary: £50k – £65k, dependant on experience