Product Manager – Supply

About us

Gousto is the UK’s leading recipe box company delivering precise ingredients, delicious recipes and a dollop of adventure to thousands of homes across the UK.

As one of Europe’s fastest-growing independent companies, you’ll be part of an exciting, expanding team and trailblazing company.

Food and tech are at the heart of what we do. Using industry-leading technology, we’ve connected over 6 million people to delicious food so far. By 2025 we’ll have delivered 400 million delicious meals to dinner tables across the country… and we’re only just getting started.

Join us and let’s dream big and deliver bigger.

Unbox possibility.

Our Ambition

As we scale we need to create a world-class operational capability to make sure we deliver to our rapidly expanding customer base on time and error-free. What’s more, we want to provide the most flexible and customisable food platform in the world, to do this we will need to deal with huge amounts of complexity to meet the demands of our customers. We believe that we can only create this kind of capability with the right blend of best-of-breed operational processes plus cutting edge technology. We want to build a different kind of platform, one that can:

Provide a same-day delivery service for highly perishable fresh food
Allow the customer to flex and choose exactly what they want in their recipes and their box
Maintain industry-leading levels of low wastage
Not just fulfill our recipe boxes but also fulfill for other businesses (there’s no better way to test our capabilities than against the market)

The role

Digital Product is responsible for discovering and developing opportunities for new digital products and experiences which support our ambitious growth plan, and then getting them to market. The role brings a unique, and development rich opportunity to work on the interchange between our digital and physical product.

Reporting to the Senior PM – Supply Tribe Lead, you will be responsible for releasing commercial value for Gousto, through the management and discovery of digital products and capabilities, that drive our factories & warehouses capacity & ability to fulfil our ever-growing customer demand. Think optimisation and automation!

You will work to identify opportunities for automation whilst executing the tribe’s vision of delivering our product to customers in the right format, at the right time and to the highest quality.

You will work extensively with stakeholders across operations, customer services & analytics plus with product designers, developers and the tribe lead to deeply understand customer needs, business efficiencies and commercial outcomes.

We are in the process of building a strong culture of autonomous goal-oriented teams, we are looking for great product people to build great experiences for our customers & internal users.

The role involves working in a lean environment where you will have the role of product owner, where you will be responsible for building & maintaining the product backlog, leading refinement and planning sessions, and defining priorities.

You will do;

  • Within the Supply Tribe, drive & shape the direction of a new cross-functional squad to deliver high output, whilst supporting the wider tribes vision.
  • As Product Owner; Discover, build and evolve the digital product strategy for the squad with a long term vision and short term roadmap.
  • Drive product development with a team of world-class engineers, designers, data scientists and analysts
  • Champion customer needs through qual and quant & transform this to actionable insight
  • Be embedded in a cross-functional team delivering value to the customer and the internal stakeholders
  • Lead the ideation, development, and launch of new features and capabilities, tracking and learning from their performance
  • Integrate usability testing, research, and market analysis into product ideation to enhance the customer experience
  • Define and analyze metrics that inform the success of products

You will be;

  • Commercially minded – understanding customer value, and driving commercial performance through providing that value to the top and bottom line
  • Comfortable in seeing beyond the problem presented & define solutions that truly serve the customer needs
  • Comfortable and strong in stakeholder management and balancing of priorities, between an external proposition and internal stakeholder needs.
  • You understand and use the power of qualitative research and user-centric design
  • Intensely analytical – You use quantitative data at the heart of decision making, and you are familiar with AB testing principles. You use data to discover opportunities, identify issues and drive performance
  • Highly collaborative – you excel at communication, bringing together people with diverse experiences, opinions, and opportunities to drive decisions and actions.
  • You build deep relationships based on trust and respect
  • Natural mentor – you enjoy learning and sharing your learning with others

Your skills

  • Strong product management experience, particularly in B2B and/or operations/ supply chain
  • Experience with Automation
  • Comfortable in playing the role of Product Owner
  • Exceptional communication and presentation skills
  • Excellent organisational and analytical skills
  • Ability to thrive in a fast-paced environment
  • Agile product management experience
  • Have a customer-centric approach to problems whilst maintaining a sharp focus on commercial metrics

Benefits

  • Holidays – 25 days of holiday (plus bank holidays) increasing by a day each year up to 30 days
  • Option to buy additional days of annual leave up to a total of 30 days
  • Discounted Gousto boxes – 40% staff discount on Gousto boxes and 25% for your family and friends plus your first box free
  • Dr Gousto Healthcare via Babylon Health
  • Access to Gousto Academy training courses
  • Gym Membership
  • Cycle to work scheme
  • Referral Scheme
  • Pension
  • Quarterly team socials and mixed team events
    Coffee/ Tea, fruit and ice cream provided every single day to keep you fresh
  • Friday socials – Wine, beer and soft-drinks

Equal opportunity

We are hugely committed to equality of opportunity in all areas of Gousto. We employ over 20 nationalities and think it’s deeply important to have both genders represented in all functions and levels. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of age, disability, gender, pregnancy and maternity, marital status, race, religion or sexual orientation.

To apply for this job please visit apply.workable.com.